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  Public Ticket #3576057
Cart and Checkout Page not loading
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  • robvoid started the conversation

    Hi everyone, could you please help me? 

    When a product enters my cart, the checkout and the cart page bug out and continuously loads. See image attached. 

    When I am in admin mode, the error does not happen. 

    This is a recent issue, the bug did not happen before. 

    Can you please help me fix this issue? 

    Thanks! 

    Attached files:  Cart Page Not Loading.png

  •  2,728
    Andrew replied

    Hi Robert,

    Thank you for reaching out to us.

    I have noted some errors as the cart page is loading.

    2773148537.png

    To troubleshoot this, please check for plugin conflicts by deactivating all the plugins, except WooCommerce and Salient bundled plugins, and then reactivate them back one by one to see the one causes the issue.

    Try this and let us know how it goes.

    Kind regards,

  •   robvoid replied privately
  •  1,659
    Judith replied

    Hi there,

    Thanks for writing back.

    To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials 

    (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us? 

    If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.

    Before you provide this information, we strongly recommend taking a backup of your site.

    If you have any concerns or questions about this process, please don't hesitate to let me know.

    Best regards,


  •   robvoid replied privately
  •  1,659
    Judith replied

    Hi there,

    Thanks for writing back.

    On checking for plugin conflicts I see it's the Speed Optimizer plugin causing the issue.

    Please try to deactivate it and check again.

    Let us know the outcome once you try.

  • robvoid replied

    Hi Judith, 

    Thank you for helping me and solving the issue, you are fantastic! 

    Many thanks for your help and the help of everyone involved. 

    Bye for now! 

    Rob

  •  1,659
    Judith replied

    Hi Rob,

    You're welcome.

    I'm happy that we could assist you! If you haven't already, please consider sharing your experience by leaving a review on ThemeForest

    Your feedback is valuable to us and greatly appreciated!