something is not working well with the Tabs option, I have added the interactive tabs option but when I view them I change them or on the live page, the tabs menu does not appear, and it is as if there was nothing else, I even tried To create this from a template but also the template the tab options disappear and it's like only the first tab is left without any options, what could be happening?
In the attached images you will see the configuration of the 2 tabs that I am working on and that of the template that I tried to insert (you will notice that it does not add the options at the top)
In troubleshooting the issue you've encountered, conflicts between plugins can sometimes lead to unexpected behavior. To identify the root cause, we recommend temporarily deactivating all your plugins except Salient plugins and checking if the issue persists.
If it does persist only with the salient plugins installed, we'll need admin login credentials
(dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Hello!
something is not working well with the Tabs option, I have added the interactive tabs option but when I view them I change them or on the live page, the tabs menu does not appear, and it is as if there was nothing else, I even tried To create this from a template but also the template the tab options disappear and it's like only the first tab is left without any options, what could be happening?
In the attached images you will see the configuration of the 2 tabs that I am working on and that of the template that I tried to insert (you will notice that it does not add the options at the top)
Attached files: screen1.png
screen2.png
screen3.png
screen4.png
Hi Alex,
Thanks for writing to us.
In troubleshooting the issue you've encountered, conflicts between plugins can sometimes lead to unexpected behavior. To identify the root cause, we recommend temporarily deactivating all your plugins except Salient plugins and checking if the issue persists.
If it does persist only with the salient plugins installed, we'll need admin login credentials
(dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.
Before you provide this information, we strongly recommend taking a backup of your site.
If you have any concerns or questions about this process, please don't hesitate to let me know.
Best regards,
Hey Again,
Could you allow us to log in to your website backend dashboard so we can check on this for you more?. We are gonna need the username and password of admin user as well as the login url.
Thanks.
ThemeNectar Support Team
Hey Again,
Please remove this custom css as its hiding the tabs nav:
Thanks.
ThemeNectar Support Team
omg Tahir, I don't even remember why I added those lines, I really appreciate the help you have given me!!
you are the best!!
Best regards.
Hi Alex,
You're welcome.
I'm happy that we could assist you! If you haven't already, please consider sharing your experience by leaving a review on ThemeForest.
Your feedback is valuable to us and greatly appreciated!
Should you have any further questions or encounter any issues, please don't hesitate to reach out.
Best regards,