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  Public Ticket #3624949
Salient Child Theme & WooCommerce Checkout
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  • james started the conversation

    Using the Salient Child Theme and the latest version of WooCommerce.  This is a new website. When I go to checkout, the spinner never stops to finish the checkout. 

    Wordpress and all plug-ins are up to date. I deactivated all plugs-in except for the Salient plug-ins and WooCommerce core and WooPayments.  I get the same timeout.

    If you need the browser debug, then let me know.

  •  1,921
    Judith replied

    Hello James,

    Thanks for writing to us.

    Try also switching to another theme, such as Twenty-Twenty-three, which can help determine whether the problem is related to the Salient theme itself. If the issue persists with a different theme, it's likely not caused by the Salient theme.

    If you only encounter problems when the Salient theme is active, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site. 

    For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video..

    We appreciate your cooperation and look forward to resolving your issue as soon as possible.

    Best regards,