Using the Salient Child Theme and the latest version of WooCommerce. This is a new website. When I go to checkout, the spinner never stops to finish the checkout.
Wordpress and all plug-ins are up to date. I deactivated all plugs-in except for the Salient plug-ins and WooCommerce core and WooPayments. I get the same timeout.
Try also switching to another theme, such as Twenty-Twenty-three, which can help determine whether the problem is related to the Salient theme itself. If the issue persists with a different theme, it's likely not caused by the Salient theme.
If you only encounter problems when the Salient theme is active, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site.
For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video..
We appreciate your cooperation and look forward to resolving your issue as soon as possible.
Using the Salient Child Theme and the latest version of WooCommerce. This is a new website. When I go to checkout, the spinner never stops to finish the checkout.
Wordpress and all plug-ins are up to date. I deactivated all plugs-in except for the Salient plug-ins and WooCommerce core and WooPayments. I get the same timeout.
If you need the browser debug, then let me know.
Hello James,
Thanks for writing to us.
Try also switching to another theme, such as Twenty-Twenty-three, which can help determine whether the problem is related to the Salient theme itself. If the issue persists with a different theme, it's likely not caused by the Salient theme.
If you only encounter problems when the Salient theme is active, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site.
For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video..
We appreciate your cooperation and look forward to resolving your issue as soon as possible.
Best regards,