Hi, we have just done a fresh install of your theme and for some reason the WP bakery front and backend is not working. There are no plugin conflicts that I can see as all that is installed plugins are just the ones from the theme. Any ideas?
To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
Hi, we have just done a fresh install of your theme and for some reason the WP bakery front and backend is not working. There are no plugin conflicts that I can see as all that is installed plugins are just the ones from the theme.
Any ideas?
Hey Again,
Please check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors
Thanks.
ThemeNectar Support Team
Hi Tom,
Thank you for reaching out to us.
To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.
Before you provide this information, we strongly recommend taking a backup of your site.
If you have any concerns or questions about this process, please don't hesitate to let me know.
Best regards,
Hey Again,
Seems to be working perfectly on my end in Chrome: https://www.dannyturnbull.agency/?page_id=16
Try using another browser and also check if you have any Browser extensions which could be causing this.
Thanks.
ThemeNectar Support Team
Hi Tahir
Yes it works In chrome and Firefox but for some reason not safari.
Thanks
Tom
Are you getting any console errors in Safari ?.
ThemeNectar Support Team