Okay
  Public Ticket #3626127
WP Bakery
Closed

Comments

  •  3
    b34ch started the conversation

    Hi, we have just done a fresh install of your theme and for some reason the WP bakery front and backend is not working. There are no plugin conflicts that I can see as all that is installed plugins are just the ones from the theme.
    Any ideas?

  •  8,838
    Tahir replied

    Hey Again,

    Please check for Browser Console Errors : https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors

    Thanks.


    ThemeNectar Support Team 

  •  2,958
    Andrew replied

    Hi Tom,

    Thank you for reaching out to us.

    To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us? 

    If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.

    Before you provide this information, we strongly recommend taking a backup of your site.

    If you have any concerns or questions about this process, please don't hesitate to let me know.

    Best regards,

  •   b34ch replied privately
  •  8,838
    Tahir replied

    Hey Again,

    Seems to be working perfectly on my end in Chrome: https://www.dannyturnbull.agency/?page_id=16 

    Try using another browser and also check if you have any Browser extensions which could be causing this. 

    Thanks.


    ThemeNectar Support Team 

  •  3
    b34ch replied

    Hi Tahir

    Yes it works In chrome and Firefox but for some reason not safari.

    Thanks

    Tom

  •  8,838
    Tahir replied

    Are you getting any console errors in Safari ?.


    ThemeNectar Support Team