WPBakery Page Builder is not working on the front end to make any amends of the Website Salient Demos. Giving a white screen and freezing. I have set up website through Bluehost Wordpress. Appreciate your help.
In troubleshooting the issue you've encountered, conflicts between plugins can sometimes lead to unexpected behavior. To identify the root cause, we recommend temporarily deactivating all your plugins except Salient Plugins and checking if the issue persists.
If you only encounter problems when the Salient plugins are active, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site.
For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video..
We appreciate your cooperation and look forward to resolving your issue as soon as possible.
I did temporarily deactivate all plugins except Salient Plugins and the issue persists unfortunately. I bought the Salient package to make a website from scratch as this is totally new to me and I can even seem to get the most basic site running :( Let me try create a staging copy.... but when I did some research online seems like this issue is not uncommon...
To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
WPBakery Page Builder is not working on the front end to make any amends of the Website Salient Demos. Giving a white screen and freezing. I have set up website through Bluehost Wordpress. Appreciate your help.
Hi there,
Thanks for writing to us.
In troubleshooting the issue you've encountered, conflicts between plugins can sometimes lead to unexpected behavior. To identify the root cause, we recommend temporarily deactivating all your plugins except Salient Plugins and checking if the issue persists.
If you only encounter problems when the Salient plugins are active, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site.
For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video..
We appreciate your cooperation and look forward to resolving your issue as soon as possible.
Best regards,
I did temporarily deactivate all plugins except Salient Plugins and the issue persists unfortunately. I bought the Salient package to make a website from scratch as this is totally new to me and I can even seem to get the most basic site running :( Let me try create a staging copy.... but when I did some research online seems like this issue is not uncommon...
Hi again,
Thanks for reaching out to us.
To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.
Before you provide this information, we strongly recommend taking a backup of your site.
If you have any concerns or questions about this process, please don't hesitate to let me know.
Best regards,