We've recently updated the salient files & the js-composer-salient plugin keeps throwing a critical error? We have 6 websites using salient and are receiving errors either with the Salient WPBakery Page Builder or the js composer salient plugin. As soon as this is activated the website shuts down & throws a critical 500 error
Hi Judith I would normally agree with this, but the minute I rename the js composer salient plugin the entire website shuts down ... if I deactivate i.e. rename to js-composer-salient-old the website comes back up just obviously without the Wp Bakery page builder
How about you try installing the Salient theme afresh after taking your site backup and see whether that gets rid of the errors? Also, ensure it is updated to the current version 16.1.2
Core functionality required by the Salient theme. Adds the Salient collection of WPBakery page builder elements, template library and page/post options.
Drag and drop page builder for WordPress. Take full control over your WordPress site, build any layout you can imagine – no programming knowledge required.
Thanks Tahir already done - I had it set to 8.2 but just rolled it back to 8.0 just in case. Its a website I'm handing management over that I built a couple of years ago, I just need to wp bakery issue sorted without spending days on fixing something that shouldn't be broken So if there are anu known conflicts please let me know as the hosting is with Crazy Domains & they are saying its a WP issue, If i hadn't tried everything I wouldn't have been reaching out
We've recently updated the salient files & the js-composer-salient plugin keeps throwing a critical error? We have 6 websites using salient and are receiving errors either with the Salient WPBakery Page Builder or the js composer salient plugin. As soon as this is activated the website shuts down & throws a critical 500 error
Hi Leanne,
Thanks for writing to us.
Please check with your host provide because the error 500 is mainly server-related.
Let us know your findings once you get in touch.
In the meantime, should you have any further questions or encounter any issues, please don't hesitate to reach out.
Best regards,
Hi Judith I would normally agree with this, but the minute I rename the js composer salient plugin the entire website shuts down ... if I deactivate i.e. rename to js-composer-salient-old the website comes back up just obviously without the Wp Bakery page builder
Hi Leanne,
Thanks for writing back.
How about you try installing the Salient theme afresh after taking your site backup and see whether that gets rid of the errors? Also, ensure it is updated to the current version 16.1.2
Please let us know how this goes.
Thanks Judith here is the site info. I love this theme as its so versatile & this is the first problem in over 4 years so ...
SalientVersion: 16.2.0Core functionality required by the Salient theme. Adds the Salient collection of WPBakery page builder elements, template library and page/post options.
Version 2.0.7 | By ThemeNectar | Visit plugin siteDeactivate
Easily import the live demos of Salient into your own setup. Adds a "Demo Importer" tab into the Salient theme options panel.
Version 1.6.2 | By ThemeNectar | Visit plugin siteDeactivate
The original featured content slider for Salient. (Deprecated for the more powerful Salient Nectar Slider)
Version 1.4.1 | By ThemeNectar | Visit plugin siteDeactivate
A stylish & simple slider to feature content.
Version 1.7.6 | By ThemeNectar | Visit plugin siteDeactivate
Showcase your projects in a stunning manner with the Nectar Portfolio post type.
Version 1.7.6 | By ThemeNectar | Visit plugin siteDeactivate
Adds the Salient collection of shortcodes with a convenient shortcode generator that is available on all instances of Tinymce editors.
Version 1.5.3 | By ThemeNectar | Visit plugin siteDeactivate
Add beautiful social sharing buttons for posts. Also includes a reusable WPBakery page builder element.
Version 1.2.5 | By ThemeNectar | Visit plugin siteDeactivate
Adds the Salient collection of widgets.
Version 1.2 | By ThemeNectar | Visit plugin siteActivate | Delete
Drag and drop page builder for WordPress. Take full control over your WordPress site, build any layout you can imagine – no programming knowledge required.
Version 7.5Hey Again,
Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ .
Its possible you need to update the PHP version to use latest version of Salient and WPBakery.
Also try setting up a staging site for further tests.
Thanks
ThemeNectar Support Team
Thanks Tahir already done - I had it set to 8.2 but just rolled it back to 8.0 just in case. Its a website I'm handing management over that I built a couple of years ago, I just need to wp bakery issue sorted without spending days on fixing something that shouldn't be broken
So if there are anu known conflicts please let me know as the hosting is with Crazy Domains & they are saying its a WP issue, If i hadn't tried everything I wouldn't have been reaching out
Could you provide the error log so we can have more insight into whats causing the critical error ?.
ThemeNectar Support Team
This is the site info & error log is attached. You'll see I've deactivated some of the main 'problem' plugins
`
### wp-core ###
version: 6.5.2
site_language: en_AU
user_language: en_AU
timezone: +10:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 5
dotorg_communication: true
### wp-paths-sizes ###
wordpress_path: /home/ongrowin/public_html
wordpress_size: loading...
uploads_path: /home/ongrowin/public_html/wp-content/uploads
uploads_size: loading...
themes_path: /home/ongrowin/public_html/wp-content/themes
themes_size: loading...
plugins_path: /home/ongrowin/public_html/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...
### wp-active-theme ###
name: Salient Child Theme (salient-child)
version: 1.0
author: ThemeNectar
author_website: https://themeforest.net/user/themenectar
parent_theme: Salient (salient)
theme_features: core-block-patterns, woocommerce, wc-product-gallery-lightbox, wc-product-gallery-zoom, wc-product-gallery-slider, widgets-block-editor, block-templates, post-formats, post-thumbnails, title-tag, automatic-feed-links, editor-style, menus, gutenberg, widgets
theme_path: /home/ongrowin/public_html/wp-content/themes/salient-child
auto_update: Disabled
### wp-parent-theme ###
name: Salient (salient)
version: 16.2.0
author: ThemeNectar
author_website: https://themeforest.net/user/themenectar
theme_path: /home/ongrowin/public_html/wp-content/themes/salient
auto_update: Disabled
### wp-themes-inactive (1) ###
Twenty Twenty-Four: version: 1.1, author: the WordPress team, Auto-updates disabled
### wp-plugins-active (19) ###
Akismet Anti-spam: Spam Protection: version: 5.3.2, author: Automattic - Anti-spam Team, Auto-updates disabled
Code Snippets: version: 3.6.4, author: Code Snippets Pro, Auto-updates disabled
Contact Form 7: version: 5.9.3, author: Takayuki Miyoshi, Auto-updates disabled
Duplicate Page: version: 4.5.3, author: mndpsingh287, Auto-updates disabled
Envato Market: version: 2.0.11, author: Envato, Auto-updates disabled
EWWW Image Optimizer: version: 7.5.0, author: Exactly WWW, Auto-updates disabled
Flamingo: version: 2.5, author: Takayuki Miyoshi, Auto-updates disabled
ReCaptcha v2 for Contact Form 7: version: 1.4.6, author: IQComputing, Auto-updates disabled
Salient Core: version: 2.0.7, author: ThemeNectar, Auto-updates disabled
Salient Demo Importer: version: 1.6.2, author: ThemeNectar, Auto-updates disabled
Salient Home Slider: version: 1.4.1, author: ThemeNectar, Auto-updates disabled
Salient Nectar Slider: version: 1.7.6, author: ThemeNectar, Auto-updates disabled
Salient Portfolio: version: 1.7.6, author: ThemeNectar, Auto-updates disabled
Salient Shortcodes: version: 1.5.3, author: ThemeNectar, Auto-updates disabled
Salient Social: version: 1.2.5, author: ThemeNectar, Auto-updates disabled
Salient Widgets: version: 1.2, author: ThemeNectar, Auto-updates disabled
Say What?: version: 2.2.2, author: Ademti Software, Auto-updates disabled
Site Kit by Google: version: 1.124.0, author: Google, Auto-updates disabled
Yoast SEO: version: 22.4, author: Team Yoast, Auto-updates disabled
### wp-plugins-inactive (5) ###
Salient WPBakery Page Builder: version: 7.5, author: Michael M - WPBakery.com | Modified by ThemeNectar, Auto-updates disabled
Stop Spammers: version: 2024.3, author: Trumani, Auto-updates disabled
Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.43, author: Sucuri Inc., Auto-updates disabled
UpdraftPlus - Backup/Restore: version: 2.16.19.1, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
WP Fastest Cache: version: 1.2.5, author: Emre Vona, Auto-updates disabled
### code-snippets (1) ###
snippet-6: name: Futura, scope: admin, modified: 2021-09-23 06:13:07
### wp-media ###
image_editor: EWWWIO_Imagick_Editor
imagick_module_version: 1808
imagemagick_version: ImageMagick 7.1.0-62 Q16-HDRI x86_64 20885 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 8M
upload_max_filesize: 6M
max_effective_size: 6 MB
max_file_uploads: 20
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25
### wp-server ###
server_architecture: Linux 3.10.0-962.3.2.lve1.5.63.el7.x86_64 x86_64
httpd_software: Apache
php_version: 8.0.30 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 30
memory_limit: 40M
admin_memory_limit: 256M
max_input_time: 60
upload_max_filesize: 6M
php_post_max_size: 8M
curl_version: 7.87.0 OpenSSL/1.1.1p
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-04-15T07:35:02+00:00
utc-time: Monday, 15-Apr-24 07:35:02 UTC
server-time: 2024-04-15T17:34:48+10:00
### wp-database ###
extension: mysqli
server_version: 10.5.22-MariaDB-cll-lve-log
client_version: mysqlnd 8.0.30
max_allowed_packet: 26214400
max_connections: 512
### wp-constants ###
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/ongrowin/public_html/wp-content
WP_PLUGIN_DIR: /home/ongrowin/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined
### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
### google-site-kit ###
version: 1.124.0
php_version: 8.0.30
wp_version: 6.5.2
reference_url: https://ongrowingbusiness.com
amp_mode: no
site_status: connected-site
user_status: authenticated
verification_status: verified-non-site-kit
connected_user_count: 1
active_modules: site-verification, search-console, analytics-4, pagespeed-insights
recoverable_modules: none
required_scopes:
openid: ✅
https://www.googleapis.com/auth/userinfo.profile: ✅
https://www.googleapis.com/auth/userinfo.email: ✅
https://www.googleapis.com/auth/siteverification: ✅
https://www.googleapis.com/auth/webmasters: ✅
https://www.googleapis.com/auth/analytics.readonly: ✅
https://www.googleapis.com/auth/tagmanager.readonly: ✅
capabilities:
googlesitekit_authenticate: ✅
googlesitekit_setup: ✅
googlesitekit_view_posts_insights: ✅
googlesitekit_view_dashboard: ✅
googlesitekit_manage_options: ✅
googlesitekit_update_plugins: ✅
googlesitekit_view_splash: ✅
googlesitekit_view_authenticated_dashboard: ✅
googlesitekit_view_wp_dashboard_widget: ✅
googlesitekit_view_admin_bar_menu: ✅
googlesitekit_view_shared_dashboard: ⭕
googlesitekit_read_shared_module_data::["search-console"]: ⭕
googlesitekit_read_shared_module_data::["analytics-4"]: ⭕
googlesitekit_read_shared_module_data::["pagespeed-insights"]: ⭕
googlesitekit_manage_module_sharing_options::["search-console"]: ✅
googlesitekit_manage_module_sharing_options::["analytics-4"]: ✅
googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ✅
googlesitekit_delegate_module_sharing_management::["search-console"]: ✅
googlesitekit_delegate_module_sharing_management::["analytics-4"]: ✅
googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ⭕
enabled_features:
adsModule: ⭕
audienceSegmentation: ⭕
conversionInfra: ⭕
gm3Components: ⭕
search-console_shared_roles: none
search-console_management: owner
analytics-4_shared_roles: none
analytics-4_management: owner
pagespeed-insights_shared_roles: none
pagespeed-insights_management: all_admins
search_console_property: https://ongrowingbusiness.com/
analytics_4_account_id: 2177•••••
analytics_4_ads_conversion_id: none
analytics_4_property_id: 3003227••
analytics_4_web_data_stream_id: 3204••••••
analytics_4_measurement_id: G-CH••••••••
analytics_4_use_snippet: yes
analytics_4_available_custom_dimensions: none
analytics_4_ads_linked: false
analytics_4_ads_linked_last_synced_at: 1713161611
`
Attached files: error_log.txt
Hey Again,
Please increase the PHP memory size as there is nothing wrong with the files. View Url for minimum requirements: https://themenectar.com/docs/salient/updating-salient/#:~:text=Troubleshooting%C2%A0issues%20when%20updating
Also See screenshot:
Thanks.
ThemeNectar Support Team
OMG you are an absolute legend!! I didn't even think of that as there were no warnings. Thank you so much!!!