Okay
  Public Ticket #3627910
Recent Updates
Closed

Comments

  •  1
    Leanne started the conversation

    We've recently updated the salient files & the js-composer-salient plugin keeps throwing a critical error? We have 6 websites using salient and are receiving errors either with the Salient WPBakery Page Builder or the js composer salient plugin. As soon as this is activated the website shuts down & throws a critical 500 error

  •  1,654
    Judith replied

    Hi Leanne,

    Thanks for writing to us.

    Please check with your host provide because the error 500 is mainly server-related.

    Let us know your findings once you get in touch.

    In the meantime, should you have any further questions or encounter any issues, please don't hesitate to reach out.

    Best regards,

  •  1
    Leanne replied

    Hi Judith I would normally agree with this, but the minute I rename the js composer salient plugin the entire website shuts down ... if I deactivate i.e. rename to js-composer-salient-old the website comes back up just obviously without the Wp Bakery page builder

  •  1,654
    Judith replied

    Hi Leanne,

    Thanks for writing back.

    How about you try installing the Salient theme afresh after taking your site backup and see whether that gets rid of the errors? Also, ensure it is updated to the current version 16.1.2

    Please let us know how this goes.

  •  1
    Leanne replied

    Thanks Judith here is the site info. I love this theme as its so versatile & this is the first problem in over 4 years so ... 

    SalientVersion: 16.2.0
    Salient CoreDeactivate

    Core functionality required by the Salient theme. Adds the Salient collection of WPBakery page builder elements, template library and page/post options.

    Version 2.0.7 | By ThemeNectar | Visit plugin site
    Select Salient Demo ImporterSalient Demo Importer
    Deactivate

    Easily import the live demos of Salient into your own setup. Adds a "Demo Importer" tab into the Salient theme options panel.

    Version 1.6.2 | By ThemeNectar | Visit plugin site
    Select Salient Home SliderSalient Home Slider
    Deactivate

    The original featured content slider for Salient. (Deprecated for the more powerful Salient Nectar Slider)

    Version 1.4.1 | By ThemeNectar | Visit plugin site
    Select Salient Nectar SliderSalient Nectar Slider
    Deactivate

    A stylish & simple slider to feature content.

    Version 1.7.6 | By ThemeNectar | Visit plugin site
    Select Salient PortfolioSalient Portfolio
    Deactivate

    Showcase your projects in a stunning manner with the Nectar Portfolio post type.

    Version 1.7.6 | By ThemeNectar | Visit plugin site
    Select Salient ShortcodesSalient Shortcodes
    Deactivate

    Adds the Salient collection of shortcodes with a convenient shortcode generator that is available on all instances of Tinymce editors.

    Version 1.5.3 | By ThemeNectar | Visit plugin site
    Select Salient SocialSalient Social
    Deactivate

    Add beautiful social sharing buttons for posts. Also includes a reusable WPBakery page builder element.

    Version 1.2.5 | By ThemeNectar | Visit plugin site
    Select Salient WidgetsSalient Widgets
    Deactivate

    Adds the Salient collection of widgets.

    Version 1.2 | By ThemeNectar | Visit plugin site
    Select Salient WPBakery Page BuilderSalient WPBakery Page Builder
    Activate | Delete

    Drag and drop page builder for WordPress. Take full control over your WordPress site, build any layout you can imagine – no programming knowledge required.

    Version 7.5
  •  8,410
    Tahir replied

    Hey Again,

    Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ .

    Its possible you need to update the PHP version to use latest version of Salient and WPBakery. 

    Also try setting up a staging site for further tests.

    Thanks 


    ThemeNectar Support Team 

  •  1
    Leanne replied

    Thanks Tahir already done - I had it set to 8.2 but just rolled it back to 8.0 just in case. Its a website I'm handing management over that I built a couple of years ago, I just need to wp bakery issue sorted without spending days on fixing something that shouldn't be broken
    So if there are anu known conflicts please let me know as the hosting is with Crazy Domains & they are saying its a WP issue, If i hadn't tried everything I wouldn't have been reaching out

  •  8,410
    Tahir replied

    Could you provide the error log so we can have more insight into whats causing the critical error ?. 



    ThemeNectar Support Team 

  •  1
    Leanne replied

    This is the site info & error log is attached. You'll see I've deactivated some of the main 'problem' plugins 

    `
    ### wp-core ###

    version: 6.5.2
    site_language: en_AU
    user_language: en_AU
    timezone: +10:00
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 5
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /home/ongrowin/public_html
    wordpress_size: loading...
    uploads_path: /home/ongrowin/public_html/wp-content/uploads
    uploads_size: loading...
    themes_path: /home/ongrowin/public_html/wp-content/themes
    themes_size: loading...
    plugins_path: /home/ongrowin/public_html/wp-content/plugins
    plugins_size: loading...
    database_size: loading...
    total_size: loading...

    ### wp-active-theme ###

    name: Salient Child Theme (salient-child)
    version: 1.0
    author: ThemeNectar
    author_website: https://themeforest.net/user/themenectar
    parent_theme: Salient (salient)
    theme_features: core-block-patterns, woocommerce, wc-product-gallery-lightbox, wc-product-gallery-zoom, wc-product-gallery-slider, widgets-block-editor, block-templates, post-formats, post-thumbnails, title-tag, automatic-feed-links, editor-style, menus, gutenberg, widgets
    theme_path: /home/ongrowin/public_html/wp-content/themes/salient-child
    auto_update: Disabled

    ### wp-parent-theme ###

    name: Salient (salient)
    version: 16.2.0
    author: ThemeNectar
    author_website: https://themeforest.net/user/themenectar
    theme_path: /home/ongrowin/public_html/wp-content/themes/salient
    auto_update: Disabled

    ### wp-themes-inactive (1) ###

    Twenty Twenty-Four: version: 1.1, author: the WordPress team, Auto-updates disabled

    ### wp-plugins-active (19) ###

    Akismet Anti-spam: Spam Protection: version: 5.3.2, author: Automattic - Anti-spam Team, Auto-updates disabled
    Code Snippets: version: 3.6.4, author: Code Snippets Pro, Auto-updates disabled
    Contact Form 7: version: 5.9.3, author: Takayuki Miyoshi, Auto-updates disabled
    Duplicate Page: version: 4.5.3, author: mndpsingh287, Auto-updates disabled
    Envato Market: version: 2.0.11, author: Envato, Auto-updates disabled
    EWWW Image Optimizer: version: 7.5.0, author: Exactly WWW, Auto-updates disabled
    Flamingo: version: 2.5, author: Takayuki Miyoshi, Auto-updates disabled
    ReCaptcha v2 for Contact Form 7: version: 1.4.6, author: IQComputing, Auto-updates disabled
    Salient Core: version: 2.0.7, author: ThemeNectar, Auto-updates disabled
    Salient Demo Importer: version: 1.6.2, author: ThemeNectar, Auto-updates disabled
    Salient Home Slider: version: 1.4.1, author: ThemeNectar, Auto-updates disabled
    Salient Nectar Slider: version: 1.7.6, author: ThemeNectar, Auto-updates disabled
    Salient Portfolio: version: 1.7.6, author: ThemeNectar, Auto-updates disabled
    Salient Shortcodes: version: 1.5.3, author: ThemeNectar, Auto-updates disabled
    Salient Social: version: 1.2.5, author: ThemeNectar, Auto-updates disabled
    Salient Widgets: version: 1.2, author: ThemeNectar, Auto-updates disabled
    Say What?: version: 2.2.2, author: Ademti Software, Auto-updates disabled
    Site Kit by Google: version: 1.124.0, author: Google, Auto-updates disabled
    Yoast SEO: version: 22.4, author: Team Yoast, Auto-updates disabled

    ### wp-plugins-inactive (5) ###

    Salient WPBakery Page Builder: version: 7.5, author: Michael M - WPBakery.com | Modified by ThemeNectar, Auto-updates disabled
    Stop Spammers: version: 2024.3, author: Trumani, Auto-updates disabled
    Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.43, author: Sucuri Inc., Auto-updates disabled
    UpdraftPlus - Backup/Restore: version: 2.16.19.1, author: UpdraftPlus.Com, DavidAnderson, Auto-updates disabled
    WP Fastest Cache: version: 1.2.5, author: Emre Vona, Auto-updates disabled

    ### code-snippets (1) ###

    snippet-6: name: Futura, scope: admin, modified: 2021-09-23 06:13:07

    ### wp-media ###

    image_editor: EWWWIO_Imagick_Editor
    imagick_module_version: 1808
    imagemagick_version: ImageMagick 7.1.0-62 Q16-HDRI x86_64 20885 https://imagemagick.org
    imagick_version: 3.7.0
    file_uploads: 1
    post_max_size: 8M
    upload_max_filesize: 6M
    max_effective_size: 6 MB
    max_file_uploads: 20
    gd_version: 2.3.3
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.25

    ### wp-server ###

    server_architecture: Linux 3.10.0-962.3.2.lve1.5.63.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 8.0.30 64bit
    php_sapi: litespeed
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 40M
    admin_memory_limit: 256M
    max_input_time: 60
    upload_max_filesize: 6M
    php_post_max_size: 8M
    curl_version: 7.87.0 OpenSSL/1.1.1p
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: true
    current: 2024-04-15T07:35:02+00:00
    utc-time: Monday, 15-Apr-24 07:35:02 UTC
    server-time: 2024-04-15T17:34:48+10:00

    ### wp-database ###

    extension: mysqli
    server_version: 10.5.22-MariaDB-cll-lve-log
    client_version: mysqlnd 8.0.30
    max_allowed_packet: 26214400
    max_connections: 512

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/ongrowin/public_html/wp-content
    WP_PLUGIN_DIR: /home/ongrowin/public_html/wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable

    ### google-site-kit ###

    version: 1.124.0
    php_version: 8.0.30
    wp_version: 6.5.2
    reference_url: https://ongrowingbusiness.com
    amp_mode: no
    site_status: connected-site
    user_status: authenticated
    verification_status: verified-non-site-kit
    connected_user_count: 1
    active_modules: site-verification, search-console, analytics-4, pagespeed-insights
    recoverable_modules: none
    required_scopes: 
    openid: ✅
    https://www.googleapis.com/auth/userinfo.profile: ✅
    https://www.googleapis.com/auth/userinfo.email: ✅
    https://www.googleapis.com/auth/siteverification: ✅
    https://www.googleapis.com/auth/webmasters: ✅
    https://www.googleapis.com/auth/analytics.readonly: ✅
    https://www.googleapis.com/auth/tagmanager.readonly: ✅
    capabilities: 
    googlesitekit_authenticate: ✅
    googlesitekit_setup: ✅
    googlesitekit_view_posts_insights: ✅
    googlesitekit_view_dashboard: ✅
    googlesitekit_manage_options: ✅
    googlesitekit_update_plugins: ✅
    googlesitekit_view_splash: ✅
    googlesitekit_view_authenticated_dashboard: ✅
    googlesitekit_view_wp_dashboard_widget: ✅
    googlesitekit_view_admin_bar_menu: ✅
    googlesitekit_view_shared_dashboard: ⭕
    googlesitekit_read_shared_module_data::["search-console"]: ⭕
    googlesitekit_read_shared_module_data::["analytics-4"]: ⭕
    googlesitekit_read_shared_module_data::["pagespeed-insights"]: ⭕
    googlesitekit_manage_module_sharing_options::["search-console"]: ✅
    googlesitekit_manage_module_sharing_options::["analytics-4"]: ✅
    googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ✅
    googlesitekit_delegate_module_sharing_management::["search-console"]: ✅
    googlesitekit_delegate_module_sharing_management::["analytics-4"]: ✅
    googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ⭕
    enabled_features: 
    adsModule: ⭕
    audienceSegmentation: ⭕
    conversionInfra: ⭕
    gm3Components: ⭕
    search-console_shared_roles: none
    search-console_management: owner
    analytics-4_shared_roles: none
    analytics-4_management: owner
    pagespeed-insights_shared_roles: none
    pagespeed-insights_management: all_admins
    search_console_property: https://ongrowingbusiness.com/
    analytics_4_account_id: 2177•••••
    analytics_4_ads_conversion_id: none
    analytics_4_property_id: 3003227••
    analytics_4_web_data_stream_id: 3204••••••
    analytics_4_measurement_id: G-CH••••••••
    analytics_4_use_snippet: yes
    analytics_4_available_custom_dimensions: none
    analytics_4_ads_linked: false
    analytics_4_ads_linked_last_synced_at: 1713161611

    `

    Attached files:  error_log.txt

  •  8,410
    Tahir replied

    Hey Again,

    Please increase the PHP memory size as there is nothing wrong with the files. View Url for minimum requirements: https://themenectar.com/docs/salient/updating-salient/#:~:text=Troubleshooting%C2%A0issues%20when%20updating  

    Also See screenshot: 

    3789879414.png

    Thanks.


    ThemeNectar Support Team 

  •  1
    Leanne replied

    OMG you are an absolute legend!! I didn't even think of that as there were no warnings. Thank you so much!!!