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  Public Ticket #3635634
Navigation Subpage Menu Not Working on Tablet or Mobile
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Comments

  •  31
    Ramit started the conversation

    Hey guys,

    I noticed that the subpage menu doesn't do anything when you click on it if it's in Tablet Portrait viewport or anything smaller, like mobile viewport.

    Any idea about how to fix this?

    Thanks!

  •  1,920
    Judith replied

    Hi Ramit,

    Thanks for writing to us.

    I see the sub-menu items working as they should as I have demonstrated here : https://monosnap.com/file/CzcaGgAMn1hT3WYwiywd200OgtwJOH. In case I am missing something feel free to share a screencast of how you are reproducing the issue to help us check with clarity.

    I look forward to your response.


  •  31
    Ramit replied

    Hi Judith!

    Thanks so much for the quick response. 

    Sorry, I should have been more clear. What I was referring to is the Page SubMenu, as show in these following images:

    1154922167.png
    4645613264.png


    When you shrink the page down, and it goes into this view below, the submenu doesn't seem to work. 


    6729936754.png


    Please test it on your end and let me know if you're experiencing the same issue or if I'm doing something wrong. I've tested it on 4 browsers (Chrome, Firefox, Safari, Edge) and same problem. It won't expand to show the submenu items (Environmental Investigation & Remediation), Munitions Response, etc), or do anything for that matter. 

    If you need a screen cast, let me know and I'll send one over.

    Thanks!

  •  3,001
    Andrew replied

    Hi Ramit,

    Thank you for reaching out to us.

    Please check for plugin conflicts by deactivating the third-party plugins then reactivate it back one by one to see the one that causes issues.

    Try this and let us know how it goes.

    Kind regards,

  •  31
    Ramit replied

    Hi Andrew,


    Thanks for the suggestion. I've deactivated all plugins aside from the Salient ones, cleared all caches, etc, but it still does not work. Please take a look at the page again, so that you can also test it. 

    Looking forward to a solution.

    Cheers!

  •  8,939
    Tahir replied

    Hey Again,

    Try turning off all the Extra Row Settings such as Equal Height and Column Animation on the Page Submenu Row/Column and check. 

    Thanks.


    ThemeNectar Support Team 

  •  31
    Ramit replied

    Hi Tahir!

    Thanks again. Turning off the column animation did the trick. 

    Much appreciated!

  •  1,920
    Judith replied

    Hello Ramit,

    You're welcome.

    I'm happy that we could assist you! If you haven't already, please consider sharing your experience by leaving a review on ThemeForest

    Your feedback is valuable to us and greatly appreciated!

    Should you have any further questions or encounter any issues, please don't hesitate to reach out.

    Best regards,


  •  31
    Ramit replied

    Already done. You guys are great!