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  Public Ticket #3643860
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  • info8651 started the conversation

    i dont' understand why the page scroll to a Row ID is not working

    can you please help me

  •  3,001
    Andrew replied

    Hi there,

    Thank you for reaching out to us.

    Please check and ensure that you have activated the One Page Scroll Support in the salient settings for this to work.

    7732089398.png

    Try this and let us know how it goes.

    Thanks,

  • info8651 replied

    social icon that will appear on the header menu are not appearing and they apper as squares

    2529997685.png
  •  8,939
    Tahir replied

    Hey Again,

    Please provide the page URL so we can write up what's possible.

    Thanks.


    ThemeNectar Support Team 

  •  3,001
    Andrew replied

    Hi there,

    Thank you for getting back to us.

    Could you please share your site URL so we can check this out for you and advise?

    We look forward to your reply.

    Thanks,

  • info8651 replied

    www.galateatro.com.


    actually is working on chrome desktop, altought it wasn't, but it still not working on mobile chrome

  •  8,939
    Tahir replied

    Hey Again,

    Try using the Optimization plugins recommended in this Article http://themenectar.com/docs/salient/performance-optimization-guide/ and check if that makes a difference . 

    Thanks.


    ThemeNectar Support Team 

  • info8651 replied

    actually wprocket and w3 total cache haven't a free version so i should buy them. i tried to enable and disable my cache system and nothing changed. but thats a problem that now persist just on chrome mobile version

  •  8,939
    Tahir replied

    Could you disable it completely and check. 

    Thanks 


    ThemeNectar Support Team 

  • info8651 replied

    what i have to disable?

  •  3,001
    Andrew replied

    Hi again,

    Thank you for getting back to us.

    Try disabling the caching plugins and see how that goes.

    As for the social icons, I can see that they appear on the header. Here is a screenshot of the same.

    9388999299.png

    I hope this info helps.

    Regards,

  • info8651 replied

    i disabled the caching plugin, but the problem persit on the mobile viwe, on google chrome for mobile. desktop is ok

  • info8651 replied

    here  the screenshot

    Attached files:  Immagine WhatsApp 2024-05-11 ore 09.51.38_ee89cd68.jpg

  •  8,939
    Tahir replied

    Hey Again,

    See screenshot: 

    2876778285.png


    This seems like a headers issue. 

    Also try turning off the litespeed cache plugin as i can still see it active.

    Thanks.


    ThemeNectar Support Team 

  • info8651 replied

    now it's off, and i ll keep it off once you will say to turn it on.


    I already did a try without all the cache plugins, without any good result

  • info8651 replied

    so how can resolve it?

  •  8,939
    Tahir replied

    Hey Again,

    Were you able to get a response from the hosting provider regarding the "Headers" Issue ?. 

    Thanks.


    ThemeNectar Support Team 

  • info8651 replied

    provider's support says its a CORS problem and it's about the CMS and theme

  •  8,939
    Tahir replied

    Try configuring this plugin and check: https://wordpress.org/plugins/really-simple-ssl/ . 

    Thanks


    ThemeNectar Support Team 

  • info8651 replied
    resolved it just doing this:

    one page scroll active

    i dont why, but i did it.



    thanks 9200124841.png

  •  8,939
    Tahir replied

    Great job! Sometimes things just work out on their own. Keep up the good work!


    ThemeNectar Support Team