Comments info8651 started the conversationMay 8, 2024 at 3:56pmi dont' understand why the page scroll to a Row ID is not workingcan you please help me 3,001Andrew repliedMay 8, 2024 at 4:44pmHi there,Thank you for reaching out to us.Please check and ensure that you have activated the One Page Scroll Support in the salient settings for this to work.Try this and let us know how it goes.Thanks,1 Likeinfo8651 repliedMay 9, 2024 at 7:32amsocial icon that will appear on the header menu are not appearing and they apper as squares 8,939Tahir repliedMay 9, 2024 at 8:01amHey Again,Please provide the page URL so we can write up what's possible. Thanks. ThemeNectar Support Team 3,001Andrew repliedMay 9, 2024 at 8:17amHi there,Thank you for getting back to us.Could you please share your site URL so we can check this out for you and advise?We look forward to your reply.Thanks,info8651 repliedMay 10, 2024 at 5:11amwww.galateatro.com.actually is working on chrome desktop, altought it wasn't, but it still not working on mobile chrome 8,939Tahir repliedMay 10, 2024 at 11:46amHey Again,Try using the Optimization plugins recommended in this Article http://themenectar.com/docs/salient/performance-optimization-guide/ and check if that makes a difference . Thanks. ThemeNectar Support Team info8651 repliedMay 10, 2024 at 5:16pmactually wprocket and w3 total cache haven't a free version so i should buy them. i tried to enable and disable my cache system and nothing changed. but thats a problem that now persist just on chrome mobile version 8,939Tahir repliedMay 10, 2024 at 5:33pmCould you disable it completely and check. Thanks ThemeNectar Support Team info8651 repliedMay 10, 2024 at 8:17pmwhat i have to disable? 3,001Andrew repliedMay 11, 2024 at 6:20amHi again,Thank you for getting back to us.Try disabling the caching plugins and see how that goes.As for the social icons, I can see that they appear on the header. Here is a screenshot of the same.I hope this info helps.Regards,info8651 repliedMay 11, 2024 at 7:50ami disabled the caching plugin, but the problem persit on the mobile viwe, on google chrome for mobile. desktop is okinfo8651 repliedMay 11, 2024 at 7:52amhere the screenshotAttached files: Immagine WhatsApp 2024-05-11 ore 09.51.38_ee89cd68.jpg 8,939Tahir repliedMay 11, 2024 at 11:02amHey Again,See screenshot: This seems like a headers issue. Also try turning off the litespeed cache plugin as i can still see it active.Thanks. ThemeNectar Support Team info8651 repliedMay 11, 2024 at 12:00pmnow it's off, and i ll keep it off once you will say to turn it on.I already did a try without all the cache plugins, without any good resultinfo8651 repliedMay 11, 2024 at 10:09pmso how can resolve it? 8,939Tahir repliedMay 13, 2024 at 6:21amHey Again,Were you able to get a response from the hosting provider regarding the "Headers" Issue ?. Thanks. ThemeNectar Support Team info8651 repliedMay 13, 2024 at 10:33amprovider's support says its a CORS problem and it's about the CMS and theme 8,939Tahir repliedMay 13, 2024 at 10:35amTry configuring this plugin and check: https://wordpress.org/plugins/really-simple-ssl/ . Thanks ThemeNectar Support Team info8651 repliedMay 13, 2024 at 11:30amresolved it just doing this:one page scroll activei dont why, but i did it. thanks ‘ 8,939Tahir repliedMay 13, 2024 at 11:39amGreat job! Sometimes things just work out on their own. Keep up the good work! ThemeNectar Support Team Sign in to reply ...
i dont' understand why the page scroll to a Row ID is not working
can you please help me
Hi there,
Thank you for reaching out to us.
Please check and ensure that you have activated the One Page Scroll Support in the salient settings for this to work.
Try this and let us know how it goes.
Thanks,
social icon that will appear on the header menu are not appearing and they apper as squares
Hey Again,
Please provide the page URL so we can write up what's possible.
Thanks.
ThemeNectar Support Team
Hi there,
Thank you for getting back to us.
Could you please share your site URL so we can check this out for you and advise?
We look forward to your reply.
Thanks,
www.galateatro.com.
actually is working on chrome desktop, altought it wasn't, but it still not working on mobile chrome
Hey Again,
Try using the Optimization plugins recommended in this Article http://themenectar.com/docs/salient/performance-optimization-guide/ and check if that makes a difference .
Thanks.
ThemeNectar Support Team
actually wprocket and w3 total cache haven't a free version so i should buy them. i tried to enable and disable my cache system and nothing changed. but thats a problem that now persist just on chrome mobile version
Could you disable it completely and check.
Thanks
ThemeNectar Support Team
what i have to disable?
Hi again,
Thank you for getting back to us.
Try disabling the caching plugins and see how that goes.
As for the social icons, I can see that they appear on the header. Here is a screenshot of the same.
I hope this info helps.
Regards,
i disabled the caching plugin, but the problem persit on the mobile viwe, on google chrome for mobile. desktop is ok
here the screenshot
Attached files: Immagine WhatsApp 2024-05-11 ore 09.51.38_ee89cd68.jpg
Hey Again,
See screenshot:
This seems like a headers issue.
Also try turning off the litespeed cache plugin as i can still see it active.
Thanks.
ThemeNectar Support Team
now it's off, and i ll keep it off once you will say to turn it on.
I already did a try without all the cache plugins, without any good result
so how can resolve it?
Hey Again,
Were you able to get a response from the hosting provider regarding the "Headers" Issue ?.
Thanks.
ThemeNectar Support Team
provider's support says its a CORS problem and it's about the CMS and theme
Try configuring this plugin and check: https://wordpress.org/plugins/really-simple-ssl/ .
Thanks
ThemeNectar Support Team
Great job! Sometimes things just work out on their own. Keep up the good work!
ThemeNectar Support Team