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  Public Ticket #3650790
Can't view page builder
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Comments

  • jamesconnor_uk started the conversation
    May 20, 2024 at 12:13am

    When logging into the back end, and trying to edit a page, the page is just showing the raw salient code. I have checked for conflicting plugins, but I can't see any. I have the latest version of Salient and Wordpress installed.


    Attached files:  screen shot.jpg

  •  1,919
    Judith replied
    May 20, 2024 at 5:19am

    Hi there,

    Thanks for writing to us.

    Please check to ensure the Salient core plugin is also activated.

    If it is and the issue persists, we'll need admin login credentials 

    (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us? 

    If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.

    Before you provide this information, we strongly recommend taking a backup of your site.

    If you have any concerns or questions about this process, please don't hesitate to let me know.

    Best regards,

  •   jamesconnor_uk replied privately
  •  1,919
    Judith replied
    May 20, 2024 at 10:21am

    Hi there,

    Thanks for writing back.

    It is now working. I have selected these options from WPBakery > Role Manager > 

    9702730045.png

    I truly hope these instructions prove helpful for you. If you have any further questions or encounter any difficulties along the way, please don't hesitate to reach out. 

    Best regards,