I can't seem to replicate the template I downloaded. Not sure why it isn't appearing like the Salient archiect template. I chose that one for its full screen film.
Please try to upload this template on a new page and see whether the template shows as-is:
If it still fails to upload as it is, we'll need admin login credentials
(dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
Hey there,
I can't seem to replicate the template I downloaded. Not sure why it isn't appearing like the Salient archiect template. I chose that one for its full screen film.
Cheers,
Kirsten
Hello Kirsten,
Thanks for writing in!
Please try to upload this template on a new page and see whether the template shows as-is:
If it still fails to upload as it is, we'll need admin login credentials
(dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.
Before you provide this information, we strongly recommend taking a backup of your site.
If you have any concerns or questions about this process, please don't hesitate to let me know.
Best regards,