Public Ticket #3662871
Nectar Slider Video Stuttering


  • steph164 started the conversation

    The .mp4 video I have used in my Nectar slider for my home page stutters for about 10 seconds at the start of the video (only the first time it loads - the second time through, as it plays on a loop, is perfectly smooth.) I have tried converting to WebM file, or trying compressed versions of the video as well, all with the same result. This also doesn't happen on every browser (so far only experiencing it in Chrome.) Also of note is that I have tried this over different wifi connections and it still happens.  Any thoughts?

  •  1,709
    Judith replied

    Hi Steph,

    Thanks for writing to us.

    In troubleshooting the issue you've encountered, conflicts between plugins can sometimes lead to unexpected behavior. To identify the root cause, we recommend temporarily deactivating all your plugins except Salient plugins and checking if the issue persists.

    If you only encounter problems when the Salient plugins is active, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site. 

    For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video..

    We appreciate your cooperation and look forward to resolving your issue as soon as possible.

    Best regards,