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  Public Ticket #366311
Visual composer elements not working?
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  • Heather started the conversation

    Hi there, I am having a problem with the built-in visual composer elements.  I created a new page, and the page has been converted to visual composer format.  When I click to add an element, it only gives me one available element (a slider).  I used to have multiple elements to pick from, like drop down, accordion, image, etc.  Am I doing something wrong?  Thanks!

  •  8,848
    Tahir replied

    Hey!

    Please be sure to check these settings : http://prntscr.com/61bawk .

    Thanks


    ThemeNectar Support Team 

  • Heather replied

    Hey, thanks for that!

    My settings were checked as they needed to be already. However, just below the Content Types, in the User Group Access Rules, when I tried to check "select all" for the enabled shortcodes, that option would not select for me? As such, I had to manually select all of the shortcode options. Once I did that, they were enabled again on my page.

    I have never turned these "off" or unchecked them. It is possible something happen with them after a theme update?

  •  8,848
    Tahir replied

    Hey Again!

    Likely a plugin set them off.

    Best,

    -T


    ThemeNectar Support Team 

  • Heather replied

    Thanks!