Here the products count on the right will show 40 items that is fine.
By scrolling down, when the page start automatically to loads more products the products count raise up to more than 700 products and also products from other categories get showed. this is wrong and i need to find a solution.
In troubleshooting the issue you've encountered, conflicts between plugins can sometimes lead to unexpected behavior. To identify the root cause, we recommend temporarily deactivating all your plugins except Salient Plugins and checking if the issue persists.
Additionally, switching to another theme, such as Twenty-Twenty-three, can help determine whether the problem is related to the Astra theme itself. If the issue persists with a different theme, it's likely not caused by the Salient theme.
If you only encounter problems when the Salient theme and Salient plugins are active, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site.
For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video..
We appreciate your cooperation and look forward to resolving your issue as soon as possible.
hello, i've an issue with infinite scroll and products categories.
from the homepage, by clicking for example onthe "surf" category you enter this category:
https://biciclando.com/categoria-prodotto/surf
Here the products count on the right will show 40 items that is fine.
By scrolling down, when the page start automatically to loads more products the products count raise up to more than 700 products and also products from other categories get showed. this is wrong and i need to find a solution.
In some other cases i used a url like this one: https://biciclando.com/categoria-prodotto/surf?reparto=surfando&categorie=surf
this is working exactly as expected, it show 40 surf products from this category and it doesn't loads anything more after those are loaded.
please help me on fix the category grid infitinty load issue or on setting up a custom URL.
thanks
Hello Mioii,
Thanks for writing to us.
In troubleshooting the issue you've encountered, conflicts between plugins can sometimes lead to unexpected behavior. To identify the root cause, we recommend temporarily deactivating all your plugins except Salient Plugins and checking if the issue persists.
Additionally, switching to another theme, such as Twenty-Twenty-three, can help determine whether the problem is related to the Astra theme itself. If the issue persists with a different theme, it's likely not caused by the Salient theme.
If you only encounter problems when the Salient theme and Salient plugins are active, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site.
For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video..
We appreciate your cooperation and look forward to resolving your issue as soon as possible.
Best regards,