Okay
  Public Ticket #3667089
how do I determine the version installed
Closed

Comments

  •  2
    Wordpress Dev. team started the conversation

    Hi,

    I just downloaded the latest salient. When I look at the plugins of salient I see version 5.2.4. But, I look in the .zip salient and salient-child files I can't find the version number. How do i find what the latest version of salient  is currently  installed.

  •  1,919
    Judith replied

    Hello there,

    Thanks for writing to us.

    When downloading the Salient zip file, the version is not part of the naming. However, the zip file you download is normally the latest version.

    Once you install, you can see the teme version from Appearance > Themes

    I truly hope this provides clarity. Should you have any further questions or encounter any difficulties along the way, please don't hesitate to reach out. 

    Best regards,


  •  2
    Wordpress Dev. team replied

    Judith,

    Thank you for the reply. When I looked at the themes there were two (2) for salient. Version 7.0.5 and version 8.5.3.

    • When multiple salient themes appear in the Themes section is the latest or highest version always being used by the website software? 
    • Can earlier salient theme versions be deleted?
    • I right clicked the salient version 7.0.5 theme, then clicked details. When I clicked to delete the theme the WordPress dashboard reported the theme as not existing. How do I delete the older version from the Themes section if it does not exist?

    Best regards

  •  1,919
    Judith replied

    Hello there,

    Thanks for writing back.

    • When multiple salient themes appear in the Themes section is the latest or highest version always being used by the website software? 

    The one that is activated is the one used at that moment.

    • Can earlier salient theme versions be deleted?

    Yes, you can delete using FTP as shown in this guide : https://wpmanageninja.com/how-to-delete-a-theme-in-wordpress/

    • I right clicked the salient version 7.0.5 theme, then clicked details. When I clicked to delete the theme the WordPress dashboard reported the theme as not existing. How do I delete the older version from the Themes section if it does not exist?

    You can delete using FTP as shown in this guide: https://wpmanageninja.com/how-to-delete-a-theme-in-wordpress/

    I truly hope this proves helpful for you. Should you have any further questions or encounter any difficulties along the way, please don't hesitate to reach out. 

    Best regards,

  •  2
    Wordpress Dev. team replied

    Judith,

    thank you! This is really helpful. I have another question. Again as I wrote earlier our theme is a child of the salient theme and using Salient 8.5.3 everything works fine. When I updated to salient 16.2.2. The top menu no longer works correctly.

    For example if you go to https://www.fjspecialty.com on a small screen like a phone the home page appears with no horizontal menu. However, on the opposite of the screen where our logo is located if one touches or clicks the screen a drop down appears with the menu appearing vertically. Normally, on larger screens it appears at the top of the page horizontally.  

    If you navigate to the test site https://testmigration.fjspecialty.com which is the exact same .php child theme code except using the 16.2.2 salient theme. On a large screen the horizontal menu appears normally as well as the vertical menu bar is visible. But, none of the vertical menu links work. Navigating to the same URL with a phone, the horizontal menu bar is not visible. Just the vertical menu bar is visible. But,  none of the menu links work. The way it is supposed to work is on the opposite side of the home page are three(3) horizontal lines. Touching them, should cause the vertical menu bar to appear vertically just like when we use the salient theme version 8.5.3.

    I have looked through the custom theme and can't find the cause. Can you offer a suggestion of document or URL to get me in the correct direction to fix this.

    I would like to point out it is this site where an older salient theme version 7.0.5 can't be deleted because it is reported to not exist. I do not know if that information is relevant.

    Any suggestions are welcome.

    Thanks

    Carl

  •  1,919
    Judith replied

    Hi there,

    Thanks for writing back.

    We're glad this is resolved for you.

    To streamline our communication and ensure the timely resolution of all your inquiries, we kindly request that you open a new ticket for the new set of queries you have. This will allow us to prioritize and address each issue with the attention it deserves, without any potential oversight.

    We appreciate your cooperation and understanding in this matter.