Hi there. My client mentioned her website keeps bombing out and then loading slowly. She mailed the hosting company and they have sent her this email below. Please assist as I am not a very expert website developer:
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. In this case, WordPress caught an error with one of your plugins, Salient Core. First, visit your website (https://mycurated.co.za/) and check for any visible issues. Next, visit the page where the error was caught (https://mycurated.co.za/wp-admin/admin-ajax.php) and check for any visible issues. Please contact your host for assistance with investigating this issue further.
Hi there. I just purchased this template last week so it should be the latest version so there are no updates available for the plugin (salient core) that they say is faulty. I dont know where to go from here as the site does not want to load outside of the recovery mode
Hi there. My client mentioned her website keeps bombing out and then loading slowly. She mailed the hosting company and they have sent her this email below. Please assist as I am not a very expert website developer:
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Salient Core.
First, visit your website (https://mycurated.co.za/) and check for any visible issues. Next, visit the page where the error was caught (https://mycurated.co.za/wp-admin/admin-ajax.php) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
I urgently need to fix this.
Hey Again,
I see you have updated to the latest version of the theme and bundled plugins, which should resolve the issue and prevent it from occurring again.
Thanks.
ThemeNectar Support Team
Hi there. I just purchased this template last week so it should be the latest version so there are no updates available for the plugin (salient core) that they say is faulty. I dont know where to go from here as the site does not want to load outside of the recovery mode
Hey Again,
We havent had anyone report this issue yet.
Could you provide more information regarding the email that the hosting company sent?.
Thanks
ThemeNectar Support Team