I truly hope this proves helpful for you. Should you have any further questions or encounter any difficulties along the way, please don't hesitate to reach out.
I bought Salient Sept 6, 2023, but I don't see it as option for updating. I'm wondering if created a separate account but this is the only account in my keychain (Mac) so I'm assuming no. I'm going crazy with this stuff
Yeah I figured maybe I perhaps used a different email /login but without knowing / having written down what my username might have been. only different emails I have how do I figure it out? I know the date and I have the emails I would have used
This means I have to buy it a 2nd time cuz I can't remember what user name or email I used to log in , I can give emails but I have no idea what I might have used for user name , I know which credit card I used, the date I purchased and three possible emails . please don't make me have to buy this all over again, this whole process has been cumbersome
I can't seem to update the salient theme, how do I verify its active license? After one purchases, how to find this info?
Hi Rick,
Thanks for writing to us.
To help you update, please refer to this guide: https://themenectar.com/docs/salient/updating-salient/
I truly hope this proves helpful for you. Should you have any further questions or encounter any difficulties along the way, please don't hesitate to reach out.
Best regards,
I did these steps, the Envato thing is in my dashboard, I don't see how to update Salient
I generated and put in the token but ¯\_(ツ)_/¯
I bought Salient Sept 6, 2023, but I don't see it as option for updating. I'm wondering if created a separate account but this is the only account in my keychain (Mac) so I'm assuming no. I'm going crazy with this stuff
Attached files: Screenshot 2024-06-25 at 12.34.24.png
I only see this theme that I got but never used, don't see Salient that I got in Sept
Attached files: Screenshot 2024-06-25 at 12.49.04.png
Screenshot 2024-06-25 at 12.34.24.png
Hey Again,
You need to login with the user that purchased the Salient Theme and then create a token for it.
Thanks.
ThemeNectar Support Team
Yeah I figured maybe I perhaps used a different email /login but without knowing / having written down what my username might have been. only different emails I have how do I figure it out? I know the date and I have the emails I would have used
proof I purchased and downloaded on Sept 6, 2023
Attached files: Screenshot 2024-06-25 at 12.34.24.png
Screenshot 2024-06-25 at 14.16.24.png
This means I have to buy it a 2nd time cuz I can't remember what user name or email I used to log in , I can give emails but I have no idea what I might have used for user name , I know which credit card I used, the date I purchased and three possible emails . please don't make me have to buy this all over again, this whole process has been cumbersome
Hey Again,
Please contact "[email protected]" as they can check all transactions for those emails and guide you further.
Thanks.
ThemeNectar Support Team