Thanks for responding, I tried updating and verifying the issue but I reckon its not resolved yet. When I hit Edit with WP Page Bakery I get older layout and when I try to add any element I get a black overlayed screen in front of me. Please find the attached video.
Does this happen when you switch to a WP default theme such as the Twenty Twenty theme?
If it persists then this is not a Salient issue, if it does, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site.
For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video..
We appreciate your cooperation and look forward to resolving your issue as soon as possible.
Hey team,
I ran a malware test because my website was constantly going down because of Salient Core plugins. Please check the attached screenshot.
Attached files: Scan-‹-houseofbonesi-com-—-WordPress.png
Hey Again,
Please update to the Latest Salient Theme Version.
The current version of the theme is 16.3.0 and the current version of the page builder is 7.7.2 .
Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods
To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view change log here http://themenectar.com/changelogs/salient.html .
Thanks.
ThemeNectar Support Team
Hello Archies,
Thanks for writing to us.
Please ensure you have updated Salient to the latest version 16.3.0 also the Salient plugins as well.
Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods.
To get a list of Bug Fixes and new Feature add-ons in the Latest Theme updates view the change log here http://themenectar.com/changelogs/salient.html.
I hope that info helps.
Please let us know how this goes.
Hi Tahir and Judith,
Hope everything's good with you guys!
Thanks for responding, I tried updating and verifying the issue but I reckon its not resolved yet. When I hit Edit with WP Page Bakery I get older layout and when I try to add any element I get a black overlayed screen in front of me. Please find the attached video.
https://houseofbonesi.com/
Thanks
Accidentally added the older video, here's the updated one. And has 16.3.0 version
Attached files: houseofbonesi-com (1).mp4
Hello Archies,
Thanks for writing back.
Does this happen when you switch to a WP default theme such as the Twenty Twenty theme?
If it persists then this is not a Salient issue, if it does, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site.
For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video..
We appreciate your cooperation and look forward to resolving your issue as soon as possible.
Best regards,