Okay
  Public Ticket #3675882
WP Bakery
Closed

Comments

  • mwhite20 started the conversation

    I have just updated the Salient theme from a very old version to the most current version that uses WP Bakery. I am finding that when I use the visual editor, everything looks correct, but when I preview the page it is showing the columns in the same row as stacked on top of each other 

    Attached files:  screencapture-fast-mineral-flywheelstaging-wp-admin-post-php-2024-06-28-07_11_16.png
      screencapture-fast-mineral-flywheelstaging-2024-06-28-07_11_36.png

  •  3,001
    Andrew replied

    Hi there,

    Thank you for reaching out to us.

    Once you've updated that, the update for the included page builder will become available. Note that "Visual Composer" also renamed their plugin on Envato to "WPbakery page builder" a couple of years back.

    Here's an updated guide on what to expect when jumping many major releases at once: http://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/ take a read-through before the update, as many things have changed.

    To get a list of Bug Fixes and new Feature add-ons in the Latest Theme updates view the change log here http://themenectar.com/changelogs/salient.html.

    For extensive customizations, we are partnered with a trusted provider of expert-level Salient customization. If you are interested in initiating a project, we recommend referring to our guide at the following link: https://themenectar.com/salient/customization/

    I hope this information helps.

    Best Regards,

  • mwhite20 replied

    Hi Andrew, 

    This doesn't cover the question. I've already completed the update and done the redesigns based on the new versions. The problem I am having shown in the images originally posted show that although the drag & drop editor show it correctly and the traditional editor show it correctly, when I preview the page it shows the columns stacked. 

  •  3,001
    Andrew replied

    Hi again,

    Thank you for getting back to us.

    To look into this issue, could you share the page URL so we can check this out and advise?

    We look forward to your reply.

    Thanks,

  • mwhite20 replied

    I have resolved this issue, it was a spacing issue. 


  •  1,919
    Judith replied

    Hi there,

    Thanks for writing back.

    We are glad you were able to resolve the issues.

    Should you have any further questions or encounter any difficulties along the way, please don't hesitate to open a new ticket.

    Best regards,