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  Public Ticket #3678270
HTTP error 500 when saving and not able to edit
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  • Susanna started the conversation
    July 2, 2024 at 3:34pm

    Hi ! 

    We have Salient 16.3.0 installed and get http 500 error when saving and we can not edit in backend. See screeshots.

    We have deactivated all addons except the Salient addons and we still get this problem.

    We can not editing for example in a textblock. The gear is running and nothing happens. When trying to save a post or a page we get http 500 error.

    Can you please let us now how to proceed? It is very urgent!
    Best regards, Susanna

    Attached files:  gear editing.png
      HTTP_500 error_when saving-publish.png

  •  2,967
    Andrew replied
    July 2, 2024 at 4:52pm

    Hi Susanna,

    Thank you for reaching out to us.

    Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ . It would be best to contact the hosting provider and have them look into this as they are aware of the Server Configuration Details.

    I hope that helps.

    Thanks,