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  Public Ticket #3678277
Toggle Mobile Display
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Comments

  • Aron started the conversation

    Why does the mobile not display the color-gradient button? See attached. Screenshot from Iphon Safari and Chrome.

    Attached files:  IMG_7159.PNG

  •  1,832
    Judith replied

    Hello Aron,

    Thank you for reaching out to us. 

    You can narrow down the culprit by temporarily deactivating all your plugins except Salient plugins and checking if the issue persists.

    If the issue persists with only the Salient plugins active, we'll need admin login credentials 

    (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us? 

    If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.

    Before you provide this information, we strongly recommend taking a backup of your site.

    If you have any concerns or questions about this process, please don't hesitate to let me know.

    Best regards,