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  Public Ticket #3679000
Dropdown menu not showing on Safari
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Comments

  •  4
    summerllc started the conversation
    July 3, 2024 at 1:18pm

    I have some dropdown menu links and I recently noticed that the links don't show on Safari. The box opens, but there is no text inside. 

    They work on all other browsers and even on Safari mobile. 

    Please advise.

  •  2,958
    Andrew replied
    July 3, 2024 at 3:38pm

    Hi there,

    Thank you for getting back to us.

    I can't seem to replicate this issue from our end. Could you share a screenshot of what you're seeing from your end?

    2562608083.png

    We look forward to your reply.

    Regards,

  •  4
    summerllc replied
    July 3, 2024 at 3:48pm

    Hi Andrew, 

    Thanks for your reply. The screenshot you provided doesn't appear to be from my website. Please check at https://tdc-int.com/ on Safari and let me know if you're able to replicate it. 

  •  2,958
    Andrew replied
    July 4, 2024 at 7:18am

    Hi again,

    Thank you for getting back to us.

    I was not able to reproduce this error from my end using the iPhone 13 safari browser. Here's a screenshot of the same.

    9140550716.png

    Could you test this on a different device and let us know if the issue still occurs?

    We look forward to your reply.

    Thanks

  •  4
    summerllc replied
    July 5, 2024 at 5:43am

    Hi again, 

    The issue is on Safari desktop on Mac OS. Please see screenshot here.

  •  2,958
    Andrew replied
    July 5, 2024 at 8:49am

    Hi again,

    Thank you for getting back to us.

    Could you clear your cache and also clear the caching plugin you have installed and let us know if this resolves the issue?

    1. Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/.
    2. If you are using WP Rocket use this guide:  https://docs.wp-rocket.me/article/108-render-blocking-javascript-and-css-pagespeed#critical-path-css.
    3. For Woocommerce caching issues see: https://docs.woocommerce.com/document/configuring-caching-plugins/. 

    Also, please check for plugin conflicts by deactivating the third-party plugins then reactivate them back one by one to see the one that causes issues.

    Kind regards,

    We look forward to your reply.

    Thanks,