Hi, ive tried twice now to add a testimonials slider strip from the templates and this is what happens:
1. i can change the text on the testimonials which updates ok
2. when i try and customise the settings to colour, auto rotate and border radius and save, there is only one testimonial showing in the center and the others are missing. The style is still set to multiple visible as it was. The style is want is attached as screenshot, along with the current settings
3 there is also no name etc text under the one that is showing.
To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials
(dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
Hi, ive tried twice now to add a testimonials slider strip from the templates and this is what happens:
1. i can change the text on the testimonials which updates ok
2. when i try and customise the settings to colour, auto rotate and border radius and save, there is only one testimonial showing in the center and the others are missing. The style is still set to multiple visible as it was. The style is want is attached as screenshot, along with the current settings
3 there is also no name etc text under the one that is showing.
cheers
Ian
Attached files: Screenshot 2024-07-19 at 10.47.39 am.png
Screenshot 2024-07-19 at 10.48.29 am.png
Screenshot 2024-07-19 at 10.49.30 am.png
Hi Ian,
Thank you for reaching out to us.
This could be caused by caching on your site. Here are some guides that can help you with this.
Try these and let us know if the issue is resolved.
Thanks,
The cache (fastest cache) isnt turned on yet.
Attached files: Screenshot 2024-07-19 at 5.12.48 pm.png
Hi there,
Thanks for writing back.
Does this mean this has been resolved for you?
I look forward to your response.
Hi there,
Thanks for writing back.
To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials
(dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.
Before you provide this information, we strongly recommend taking a backup of your site.
If you have any concerns or questions about this process, please don't hesitate to let me know.
Best regards,
Hey Again,
For the Flickity Style you need to have atleast 5 testimonials.
Thanks.
ThemeNectar Support Team
ok thanks but ive added more to make 6 and its still the same.
also changed to the base salient theme
ive been able to put it in again from the templates and its working
Hi there,
Thanks for the update.
Please let us know whether this is now resolved for you.
I look forward to your response.
yes resolved thanks
Hi there,
Thanks for the update.
I'm happy that we could assist you! If you haven't already, please consider sharing your experience by leaving a review on ThemeForest.
If you've enjoyed Salient, be sure to check out Nectarblocks, our latest innovation for building websites visually with WordPress.
Your feedback is valuable to us and greatly appreciated!
Should you have any further questions or encounter any difficulties along the way, please don't hesitate to reach out.
Best regards,