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  Public Ticket #372603
Video not display on the header slide
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  • Candice started the conversation

    Hi Tahir,

    My video is in format WebM and also MP4 with good conversion but it is not display on my header slide http://www.black-office.com/nothing-hide-projet-transmedia/ . I can heard the first second of the voice over even if there is no player at all and it cuts suddenly. So no sound anymore, no video player.

    I have a lot of different video slider on other pages and there is no problem at all.

    Could you tell me what is the problem ?

  •  8,848
    Tahir replied

    Hey!

    Seems to be working alright on Chrome Win7 ?. Could you please try to pass the video through the online convertors as mentioned in the User-guide: http://themenectar.com/docs/salient.pdf .

    Thanks


    ThemeNectar Support Team 

  • Candice replied

    hi Tahir, already done but still the same problem. Could you tell me why ?

  •  8,848
    Tahir replied

    Hey Again!

    Could you let me know which browser you are getting this issue in ?.

    Thanks


    ThemeNectar Support Team 

  • Candice replied

    It's because i have given up the slider idea because it didn't work. What you see is not a slider anymore.


    But to show you i have made a page test. This is the URL http://www.black-office.com/test-nothing-hide/, you can check ?

    Thanks !

  •   Candice replied privately
  •  1,075
    ThemeNectar replied

    Hey - i'm seeing this being returned the browser console

    Resource interpreted as Image but transferred with MIME type text/html: "http://www.black-office.com/test-nothing-hide/".
    

    Have you tried to reach out to your hosting company in regards?

    Cheers

  • Candice replied

    No. Do you think it is a problem with my hosting company ? What do i need to ask ?

  •  1,075
    ThemeNectar replied

    You could simply paste to them the error I just gave in my last response. They should be able to shed some more light on the issue

  • Candice replied

    Thanks !