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  Public Ticket #3726767
SVG not showing in Firefox
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Comments

  •  30
    damien started the conversation

    SVG's are not showing in firefox?

    I have 2 SVG's on the homepage over the "volunteer in Africa" image and also the one opposite....they show in every browser except firefox? Is there anyway to fix this?

    Thanks
    Damien

  •  1,882
    Judith replied

    Hello Damien,

    Thanks for writing to us.

    To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials 

    (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us? 

    If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.

    Before you provide this information, we strongly recommend taking a backup of your site.

    If you have any concerns or questions about this process, please don't hesitate to let me know.

    Best regards,


  •   damien replied privately
  •  8,857
    Tahir replied

    Hey Again,

    They seem to be showing up on my end in Firefox: https://prnt.sc/VTsO9jHdgde8 . 

    Try using the Optimization plugins recommended in this Article http://themenectar.com/docs/salient/performance-optimization-guide/ and check if that makes a difference . 

    Thanks.


    ThemeNectar Support Team 

  •  30
    damien replied

    please compare the same area on Chrome vs Firefox. Ive added a screen grab here. The SVG is missing in Firefox (right side).
    also, did you guys install the "Plugin organiser" plugin on this site?

    Attached files:  Screenshot 2024-09-18 at 10.12.29.png

  •  8,857
    Tahir replied

    Hey Again,

    Firefox is still loading a cached copy via WPRocket. Please try clearing the cache and check since the minification is causing this issue. 

    1. Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .
    2. If you are using WP Rocket use this guide :  https://docs.wp-rocket.me/article/108-render-blocking-javascript-and-css-pagespeed#critical-path-css .
    3. For Woocommerce caching issues see: https://docs.woocommerce.com/document/configuring-caching-plugins/ . 


    Thanks.


    ThemeNectar Support Team 

  •  30
    damien replied

    thanks. Cleared all cache, plugin, WPengine, browser and SVG's still dont show in Firefox

  •  1,882
    Judith replied

    Hello Damien,

    Thanks for writing back.

    To help us debug the issue further without impacting your live site, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site. 

    For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video..

    We appreciate your cooperation and look forward to resolving your issue as soon as possible.

    Best regards,

  •   damien replied privately
  •  8,857
    Tahir replied

    Hey Again,

    There seems to be an issue with the max-width feature causing the issue. See screenshot: https://prnt.sc/AzR1ZXkK4z4L .

    Thanks.


    ThemeNectar Support Team 

  •  8,857
    Tahir replied

    Also escalating this to the developer for further response. 

    Best 


    ThemeNectar Support Team