I have 2 SVG's on the homepage over the "volunteer in Africa" image and also the one opposite....they show in every browser except firefox? Is there anyway to fix this?
To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials
(dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
please compare the same area on Chrome vs Firefox. Ive added a screen grab here. The SVG is missing in Firefox (right side). also, did you guys install the "Plugin organiser" plugin on this site?
To help us debug the issue further without impacting your live site, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site.
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We appreciate your cooperation and look forward to resolving your issue as soon as possible.
SVG's are not showing in firefox?
I have 2 SVG's on the homepage over the "volunteer in Africa" image and also the one opposite....they show in every browser except firefox? Is there anyway to fix this?
Thanks
Damien
Hello Damien,
Thanks for writing to us.
To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials
(dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
If you prefer, you can safely share the access through a one-time secret note or using an access plugin such as Controlled Admin Access.
Before you provide this information, we strongly recommend taking a backup of your site.
If you have any concerns or questions about this process, please don't hesitate to let me know.
Best regards,
Hey Again,
They seem to be showing up on my end in Firefox: https://prnt.sc/VTsO9jHdgde8 .
Try using the Optimization plugins recommended in this Article http://themenectar.com/docs/salient/performance-optimization-guide/ and check if that makes a difference .
Thanks.
ThemeNectar Support Team
please compare the same area on Chrome vs Firefox. Ive added a screen grab here. The SVG is missing in Firefox (right side).
also, did you guys install the "Plugin organiser" plugin on this site?
Attached files: Screenshot 2024-09-18 at 10.12.29.png
Hey Again,
Firefox is still loading a cached copy via WPRocket. Please try clearing the cache and check since the minification is causing this issue.
Thanks.
ThemeNectar Support Team
thanks. Cleared all cache, plugin, WPengine, browser and SVG's still dont show in Firefox
Hello Damien,
Thanks for writing back.
To help us debug the issue further without impacting your live site, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site.
For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video..
We appreciate your cooperation and look forward to resolving your issue as soon as possible.
Best regards,
Hey Again,
There seems to be an issue with the max-width feature causing the issue. See screenshot: https://prnt.sc/AzR1ZXkK4z4L .
Thanks.
ThemeNectar Support Team
Also escalating this to the developer for further response.
Best
ThemeNectar Support Team