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  Public Ticket #3726798
unable to insta;;
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  • johngasquet started the conversation

    I just bought the Salient theme and I am unable to install it on the GoDaddy servers. This is the error I get:

    The link you followed has expired. Please try again. I have tried to do this through the WordPress dashboard in the add theme section and I've also tried to download all Salient files and manually install them on the GoDaddy server, but that took the website down.

    This was originally posted by another user. I am having the exact issue.

    GoDaddy adjusted my settings to allow the upload but that did not resolve the issue. They attempted a manual upload with the same error.
    Beyond that they were unable to assist.

  •  1,882
    Judith replied

    Hi there,

    Thanks for writing to us.

    Your PHP Settings are likely not correct.

    Recommended PHP configuration limits are as follows:

    max_execution_time 60
    memory_limit 256M
    post_max_size 48M
    upload_max_filesize 48M
    Please have your hosting provider fix this for you so it can be installed correctly. 

    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/

    Hope this helps.

    Kind Regards.


  • johngasquet replied

    They are. I followed your advice in the original post from a few months ago.

  •  8,857
    Tahir replied

    Hey Again,

    Please check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/

    Thanks 


    ThemeNectar Support Team