I'm encountering an issue while using the Salient theme on WordPress. After importing a batch of products via CSV, the product attributes are displayed correctly on each individual product page. However, these attributes do not show up in the "Attributes" section within the WordPress admin panel.
I’ve double-checked the CSV file, and everything seems to be in order. The issue appears to be related to how the attributes are handled in the admin section, and I’m wondering if this could be related to the Salient theme.
Switching to another theme, such as Twenty-Twenty-One, can help determine whether the problem is related to the Salient theme itself. If the issue persists with a different theme, it's likely not caused by the Astra theme.
If you only encounter problems when the Salient theme is active, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site.
For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video.. https://www.youtube.com/watch?v=PplQ9CGvjDA
We appreciate your cooperation and look forward to resolving your issue as soon as possible.
I'm encountering an issue while using the Salient theme on WordPress. After importing a batch of products via CSV, the product attributes are displayed correctly on each individual product page. However, these attributes do not show up in the "Attributes" section within the WordPress admin panel.
I’ve double-checked the CSV file, and everything seems to be in order. The issue appears to be related to how the attributes are handled in the admin section, and I’m wondering if this could be related to the Salient theme.
Could you please help me resolve this issue?
Looking forward to your response.
Best regards,
Jorge Castro
Attached files: Captura de ecr1ã 2024-09-24 191039.jpg
Captura de ecrã 2024-09-24 191130.jpg
Hi Jorge,
Thanks for writing to us.
Switching to another theme, such as Twenty-Twenty-One, can help determine whether the problem is related to the Salient theme itself. If the issue persists with a different theme, it's likely not caused by the Astra theme.
If you only encounter problems when the Salient theme is active, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site.
For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video.. https://www.youtube.com/watch?v=PplQ9CGvjDA
We appreciate your cooperation and look forward to resolving your issue as soon as possible.
Best regards,