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  Public Ticket #3732333
White Label vs Custom Branding
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  •  31
    Ramit started the conversation

    Hey guys, what's the difference between the ]Custom Branding and White Label settings in Salient Settings? They seem to open the exact same options when you click on them.


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  •  1,882
    Judith replied

    Hello Ramit,

    Thanks for writing to us.

    We don't have the White Label option, just the Custom branding as shown here : https://themenectar.com/docs/salient/custom-branding/

    Please try checking whether the White Label is introduced by any third party plugin.

    If you have any more questions or run into any problems, please feel free to reach out.

    Best regards,

  •  31
    Ramit replied

    Hi Judith!

    Thanks for the reply! Yeah, so I checked the documentation before bugging you guys. The odd thing is that they both show up in the Salient theme options as you can see here. Also, they both show up as Salient plugins (see below)


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  •  1,882
    Judith replied

    Hello Ramit,

    Thanks for writing back.

    To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials 

    (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us? 

    If you prefer, you can safely share the access through an access plugin such as Controlled Admin Access.

    Before you provide this information, we strongly recommend taking a backup of your site.

    If you have any concerns or questions about this process, please don't hesitate to let me know.

    Best regards,

  •  8,856
    Tahir replied

    Hey Again,

    Did you have a beta version installed prior to the official release ?. I believe the Plugin name was just changed. 

    You can delete the White Label plugin as its been renamed as Custom Branding. 

    Thanks.


    ThemeNectar Support Team 

  •  31
    Ramit replied

    Ah ok! It's a remnant of the Beta. Makes sense. Thanks guys!

  •  1,882
    Judith replied

    Hello Ramit,

    You're welcome.

    If you have any more questions or run into any problems, please feel free to reach out.

    Best regards,