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  Public Ticket #3737603
updating Salient Teme from 8 to the new one - getting error
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  • rba72 started the conversation
    October 3, 2024 at 5:21pm

    my website uses Salient  theme Version 8, I bought the new one and uploaded it to my website, but there is error with the header (I think) that it is not responsive

    Do you have any idea how do I resolve it?

    please advise


  •  1,918
    Judith replied
    October 3, 2024 at 10:19pm

    Hi there,

    Thanks for writing to us.

    Since you are updating from an old version then the site is potentially able to break.

    I would request you do the following.

    -Use this guide to help update - https://themenectar.com/docs/salient/important-salient-update-for-new-envato-requirements/

    -Also ensure you first update on a staging site with the help of a developer so that once it is successful you can migrate to your live site so that your live site is not interfered with.

    Should you have any further questions or need additional assistance, don't hesitate to write back, I'm happy to help. 

  • rba72 replied
    October 4, 2024 at 4:17am

    how do you clear the cache? change font color for the font on Caption?

  •  1,918
    Judith replied
    October 4, 2024 at 4:24am

    Hi there,

    Thanks for writing back.

    To clear your cache, please refer to this guide: https://themenectar.ticksy.com/article/6226/

    I really hope this proves helpful for you. If you have any more questions or run into any problems, please feel free to reach out.

    Best regards,