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  Public Ticket #3742131
Text Box Showing Up Empty
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  • madelineb7 started the conversation

    Hi there,

    I purchase and have used your Salient template many times before. Although, for some reason the text block feature has no area for adding text in the builder. I have restarted my computer and exited out of Wordpress entirely, but the box isn't there? All the settings are below it, just not the area to add text.  

    In fact, all the Salient templates and WPBakery features are populating strangely. It just doesn't seem to be working efficiently? I cannot add text at all. 

    Attached files:  Screenshot 2024-10-10 at 1.55.41 PM.png
      Screenshot 2024-10-10 at 2.12.11 PM.png

  •  1,875
    Judith replied

    Hello there,

    Thanks for writing to us.

    In troubleshooting the issue you've encountered, conflicts between plugins can sometimes lead to unexpected behavior. To identify the root cause, we recommend temporarily deactivating all your plugins except Salient plugins and checking if the issue persists.

    If you only encounter problems when the Salient plugins are active, kindly provide us with access to a staging site that mirrors your live site settings. This will enable us to debug the issue in an environment identical to your live site. 

    For your convenience, we've included a link to a video tutorial on creating a staging site: Link to the Video.. https://www.youtube.com/watch?v=PplQ9CGvjDA

    We appreciate your cooperation and look forward to resolving your issue as soon as possible.

    Best regards,