To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials
(dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
If you prefer, you can safely share the access through an access plugin such as Controlled Admin Access.
Before you provide this information, we strongly recommend taking a backup of your site.
If you have any concerns or questions about this process, please don't hesitate to let me know.
Yes but that's a full height row rather than a 'header". The header settings is empty I believe. The white bar is still showing on mobile once you scroll.
Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any changes, make sure there is no red cross in the Custom CSS Box as any syntax error would cause all CSS under that line of code to not show up on the Frontend):
@media only screen and (max-width: 999px) {
.page-template-template-no-footer-php.using-mobile-browser .wpb_row.vc_row-o-full-height.top-level {
min-height: calc(100vh - 1px);
}
}
Hi,
Is it possible to hide the footer on this page?
But keep it showing on every other page.
https://typef3.sg-host.com/contact/
Thanks
Hi there,
Thanks for writing to us.
You can hide the footer by selecting No Footer as shown here : https://monosnap.com/file/G3OlSprMk2ZnP9xmVsa0y3gvY5cv4Q
I really hope this proves helpful for you. If you have any more questions or run into any problems, please feel free to reach out.
Best regards,
Thanks for the quick reply.
That worked! Thank you.
However on mobile there's a white strip under the row, which is set to be a full height row. I can't see why
Hi there,
Thanks for writing back.
Please share a screenshot of the white strip you are referring to.
I look forward to your response.
see attached
Attached files: IMG_3167.png
Hi there,
Thanks for writing back.
To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials
(dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us?
If you prefer, you can safely share the access through an access plugin such as Controlled Admin Access.
Before you provide this information, we strongly recommend taking a backup of your site.
If you have any concerns or questions about this process, please don't hesitate to let me know.
Best regards,
Thanks Judith,
I've installed the controlled access plugin.
What email should I use?
Hi there,
Thanks for writing back.
You can use any email as these are just temporary logins.
Thank you.
========================================
Username: [email protected]
Password: judithenvato
Admin Login Page: https://typef3.sg-host.com/wp-login.php
========================================
Hi there,
Thanks for writing back.
I have enabled the "Full Height" option from the Page Header Settings.
Please confirm whether this is resolved for you.
I look forward to your response.
Thanks Judith,
Sorry I don't have a page header on this page https://typef3.sg-host.com/contact/
It might have something to do with the footer being hidden?
Hi Sam,
Thanks for writing back.
I see you have a header :https://monosnap.com/file/a99BXXRvHYSER5T7lvaERryBMyoiFY
Please confirm whether you still have any issues.
I look forward to your response.
Hi Judith,
Yes but that's a full height row rather than a 'header". The header settings is empty I believe.
The white bar is still showing on mobile once you scroll.
It looks good on desktop though.
Thanks for your help.
Hey Again,
Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any changes, make sure there is no red cross in the Custom CSS Box as any syntax error would cause all CSS under that line of code to not show up on the Frontend):
Thanks
ThemeNectar Support Team
That worked! Thanks for your help