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  Public Ticket #3746374
text cut on tablet landscape mode
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Comments

  •  11
    decybel started the conversation

    Hello folks,

    I cannot have this text fully displayed on my ipad in landscape mode.
    It's working properly on my smartphone or laptop anyway, any advice to correct it?

    Attached files:  Capturepc.JPG
      Capturetab.JPG

  •  3,001
    Andrew replied

    Hi there,

    Thank you for reaching out to us.

    Please share your site URL so we can look into this and advise.

    We look forward to your reply.

    Thanks,

  •  11
  •  3,001
    Andrew replied

    Hi again,

    Thanks for getting back to us. 

    To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us? 

    If you prefer, you can safely share the access through an access plugin such as Controlled Admin Access.

    Before you provide this information, we strongly recommend taking a backup of your site.

    If you have any concerns or questions about this process, please don't hesitate to let me know.

    Best regards,

  •   decybel replied privately
  •  3,001
    Andrew replied

    Hi again,

    Thank you for getting back to us.

    You need to adjust the scaling yu have added in the row settings and set it to a lower value or set it to 1 to fix this issue. Here's a screenshot of your current setting.3987764182.png

    I recommend setting it to 1.

    Try this and let us know how it goes.

    Regards,

  •  11
    decybel replied

    I thougt the scale for laptop would only affect laptop and not the tablet or smartphone but stting the scale to 1 resolved the problem on my tablet, the text is just a little too small for my taste on laptop.

  •  3,001
    Andrew replied

    Hi again,

    Thank you for getting back to us.

    I was also able to replicate this error on desktop when troubleshooting. The scale attribute affects all viewports.

    I hope that has helped fix your issue.

    Regards,

  •  11
    decybel replied

    That is more clear for me now, thanks!

  •  3,001
    Andrew replied

    Hi again,

    Thank you for getting back to us.

    I'm glad we could assist with this issue.

    Regards,