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  Public Ticket #3755625
error when uploading theme
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  • Oscar started the conversation

    The link you followed has expired.

    Please try again.

    im getting this error when i upload the theme 

  •  2,958
    Andrew replied

    Hi there,

    Thank you for reaching out to us.

    In this case, you are suffering from PHP configuration limits that are set too low to complete the process. You should contact your web host and ask them to increase those limits to a minimum as follows:

    • max_execution_time 900
    • memory_limit 256M
    • post_max_size 256M
    • upload_max_filesize 256M

    You can verify your PHP configuration limits you can also check your PHP error logs to see the exact error being returned.

    Kind regards,