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  Public Ticket #3757607
WP Bakery Plugin Problem
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Comments

  •   marniniphone started the conversation
  •  2,946
    Andrew replied

    Hi there,

    Thank you for reaching out to us.

    Please share a screenshot of the error you're seeing so we can check this out for you.

    We look forward to your reply.

    Thanks,

  •   marniniphone replied privately
  •  8,811
    Tahir replied

    Hey Again,

    Just turned off this feature as it was causing an error: 4443836933.png 

    Also enabled the Lazy Load Feature in the Image Gallery: 9514800333.png


    Furthermore any page with 50plus images will take some time to load. However try to optimize the images as best possible to reduce the load time. 

    Try using the Image Optimization plugins recommended in this Article http://themenectar.com/docs/salient/performance-optimization-guide/ and check if that makes a difference . 

    Best,

     


    ThemeNectar Support Team 

  •  1
    marniniphone replied

    Hello,


    The problem still persists and the duration was not like this when I first uploaded it. I am sending the original offline file as it is even displayed incorrectly.

    Thank you,



    Attached files:  Image 5.11.2024 at 6.11 PM.jpg

  •  8,811
    Tahir replied

    Please deactivate the Optimization plugins such as Autoptimize and use our recommended plugins only. 

    Best 


    ThemeNectar Support Team 

  •  1
    marniniphone replied

    Hello, 

    I deleted the plugin but the problem persists

    Thank you,

  •  8,811
    Tahir replied

    Please update to the Latest Salient Theme Version.

    The current version of the theme is v17.0.3 and the current version of the page builder is 7.8.1 . Salient versions older than v11 won't be compatible with WordPress 5.5.

    Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods

    To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view change log here http://themenectar.com/changelogs/salient.html .

    Best.


    ThemeNectar Support Team 

  •  1
    marniniphone replied

    Hello Tahir,

    I updated, how exactly do we solve this problem. I did not have this problem when I first installed it.

  •  8,811
    Tahir replied

    The Images are missing: 4350193426.png 

    Try adjusting the Image Optimization plugin settings and check.

    Bes 


    ThemeNectar Support Team