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  Public Ticket #3763462
Video Preview Image on Mobile
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  • usiri started the conversation

    Hi im trying to style the video preview image in background video row to show however its clipped on mobile. Am i doing something wrong ?

    Attached files:  Screenshot 2024-11-14 at 13.16.24.png

  •  3,278
    Austin replied

    Hi again,

    Thank you for getting back to us.

    I have noted that this is an GIF and not a video. Try adding it as a background image for the row and see if this resolves the issue. You can also try using a single image element to add the GIF.

    Try this and let us know how it goes.

    Thanks,

  • usiri replied

    I've tried adding a gif in a row but on larger screens it left aligns and not full screen, i cant seem to sigure out why since I've centered everything

    Attached files:  Screenshot 2024-11-14 at 13.54.27.png

  •  3,278
    Austin replied

    Hi again,

    Thank you for getting back to us.

    To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us? 

    If you prefer, you can safely share the access through an access plugin such as Controlled Admin Access.

    Before you provide this information, we strongly recommend taking a backup of your site.

    If you have any concerns or questions about this process, please don't hesitate to let me know.

    Best regards,