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  Public Ticket #3802326
WPBakery Visual Editor Stuck on Blank Page
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  •  1
    marchini started the conversation
    1 day ago on Thursday at 4:35pm

    Subject: Issue with WPBakery Page Builder

    Hello,

    I am experiencing an issue with WPBakery Page Builder on my website www.hitbass.fr.

    Description of the issue: The visual editor does not display correctly and remains stuck on a blank page (see attached photo).

    Do you have any solutions or recommendations to resolve this issue? If needed, I can provide additional information or access to help with your diagnosis.

    Thank you in advance for your assistance.

    Best regards,

    Attached files:  Capture d’écran 2025-01-16 à 12.41.40.png

  • granik24 replied
    1 day ago on Thursday at 9:27pm

    Hi, same, I get this javascript error:


    Uncaught TypeError: window.vc.frame_window.jQuery is not a function
        at window.vc.ShortcodesBuilder.buildFromContent (frontend-editor.min.js?ver=7.8.1:2005:63)
        at vc.build (frontend-editor.min.js?ver=7.8.1:7404:102)
        at HTMLDocument.<anonymous> (page_editable.min.js?ver=7.8.1:355:147)
        at e (jquery.min.js?ver=3.7.1:2:27028)
        at t (jquery.min.js?ver=3.7.1:2:27330)


  •  8,990
    Tahir replied
    21 hours ago

    Hey Again,

    Thanks for reaching out! .

     

    Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

     

    Best,

     

    ThemeNectar Support Team 

  •  1
    marchini replied
    12 hours ago

    Thank you for your response
The problem was an overly restrictive Content-Security-Policy (CSP) directive in the .htaccess file, blocking necessary resources like blob: and data:. This caused an Internal Server Error (500).
  •  3,021
    Andrew replied
    9 hours ago

    Hi Sebastien,

    Thank you for getting back to us.

    We're glad you were able to resolve this. Feel free to reach out to us again if you have further queries.

    Regards,