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  Public Ticket #3802548
Problem with responsibility
Closed

Comments

  • mmgrouphosting started the conversation

    Hello I have problem with some white stripes on the right and left of mobile versions of page. How to repair it? Check image

    Attached files:  477e30ce-e265-4756-868f-a1b4d4183faf.jpg

  •  9,338
    Tahir replied

    Hey mmgrouphosting ,

    Thanks for reaching out! .

    Please update to the Latest Salient Theme Version.

    The current version of the theme is v17.0.6 and the current version of the page builder is 7.8.1 . Salient versions older than v11 won't be compatible with WordPress 5.5.

    Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods

    To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view change log here http://themenectar.com/changelogs/salient.html .

    Best.

     


     Salient Support Team |  Say Hello!

  •  3,234
    Andrew replied

    Hi there,

    Thank you for reaching out to us.

    I recommend updating the theme to the latest version to resolve this issue.

    Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods.

    To get a list of Bug Fixes and new Feature add-ons in the Latest Theme updates view the change log here http://themenectar.com/changelogs/salient.html.

    Try that and let us know how it goes.

    Cheers,

  • mmgrouphosting replied

    Doesn't work, how I can repair it anyway?

  •  2,085
    Judith replied

    Hello there,

    Thanks for writing back.

    To make the changes as requested, you will need to add some custom CSS code. To do this, please follow these steps:

    From your WordPress dashboard, Navigate to Salient > General Settings > CSS/Script Related. In the custom code area, insert the provided CSS snippet:

    @media only screen and (min-width: 1px) and (max-width: 999px) {
        .full-width-content.parallax_section, .full-width-section.parallax_section {
            scale: 1.1;
        }
    }

    Once the code is added, save and refresh the page to see if the change has been applied. In case it helps, please check this section from the documentation on CSS/Script Related

    If this does not work as expected or If you have any further questions or need additional assistance, don't hesitate to write back, I'm happy to help. 

     

  • mmgrouphosting replied

    Okey, it helped but other things like texts collapsed. Look at photos

    Attached files:  IMG_9837.jpeg
      IMG_9838.jpeg

  •  2,085
    Judith replied

    Hi there,

    Thanks for writing back.. 

    To assist you better, we'd love to have a closer look at your setup and to do this, we'll need admin login credentials 

    (dashboard URL, username, password) to your site. This will enable us to conduct a more in-depth investigation of the issue based on your specific configurations. Would you mind sharing this with us? 

    If you prefer, you can safely share the access through an access plugin such as Controlled Admin Access.

    Before you provide this information, we strongly recommend taking a backup of your site.

    If you have any concerns or questions about this process, please don't hesitate to let me know.

    Best regards,