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  Public Ticket #3806703
Problem with the background video
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Comments

  •  1
    NetworkSec started the conversation

    I'm using a background video but I don't know why when I scroll sometimes it show a black line under the background video block and in the right side.

  •  3,030
    Andrew replied

    Hi there,

    Thank you for getting in touch.

    Please share a screenshot of what you're seeing from your end so we can check it out and advise. I can not replicate this error from our end.

    We look forward to your reply.

    Kind regards,

  •  9,006
    Tahir replied

    Hey Again,

    Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any changes, make sure there is no red cross in the Custom CSS Box as any syntax error would cause all CSS under that line of code to not show up on the Frontend):

    .wpb_row .nectar-video-wrap video {
        width: 101% !important;
        height: 101% !important;
    }

    Thanks


    ThemeNectar Support Team 

  •   NetworkSec replied privately
  •  9,006
    Tahir replied

    Just added a negative margin, please check. 2694092048.png

    Best


    ThemeNectar Support Team 

  •  1
    NetworkSec replied

    It's doesn't work, still showing the black line on the bottom and right border

  •  9,006
    Tahir replied

    Could you try adding another video and check ?. 

    Best 


    ThemeNectar Support Team 

  •  1
    NetworkSec replied

    I try with other videos and the border still showed. The think is that in other if the video have colors or black background it's difficult to see the black border but it's happening with all the videos.

  •  9,006
    Tahir replied

    Thanks for confirming, which browser are you able to recreate the issue ?. 

    Escalating this to the developer for further response.

    Best 


    ThemeNectar Support Team 

  •  1
    NetworkSec replied

    I test it with the next browsers:

    -Microsoft Edge

    -Google Chrome

    -Brave

    -Mozilla Firefox

  •  1,089
    ThemeNectar replied

    Hey NetworkSec,

    So far, I have not been able to replicate this in order to try and troubleshoot it. I've tested on Windows (Chrome, Firefox, Edge) and Mac (Chrome, Safari, Firefox, Opera), without any showing the lines. Here's a screen recording of cycling through the browsers while scrolling around that section: https://www.dropbox.com/scl/fi/s6tsufs50jwac9etrkam1/video-background.mp4?rlkey=di7pnv3p42rhbaoi0cpqoxof6&st=chzhp4j5&dl=0

    Have you been able to replicate this on more than one machine?