Hi Ali,

Thank you for getting in touch.

I can't replicate this error from our end. Here's a screen recording showing the same https://www.awesomescreenshot.com/video/37449799?key=bdb8f970316d2b8f5915ee6613420a2c. Try testing on a different device and let us know if you're still experiencing the same.

Also, you can let us know what specific page you're having issues on so we can advise.

We look forward to your reply.

Thanks,

Hi Ali,

Thank you for getting in touch.

This problem could be a plugin or theme conflict. Please attempt to deactivate all plugins and switch to the default Twenty Twenty-Three theme (or any other WordPress default theme). If the problem goes away, re-activate them one by one to identify the source of the problem.

Try that and let us know how it goes.

Cheers,

Hi again,

Thank you for getting back to us.

You can switch themes by navigating to WP-Admin > Appearance > Themes.

Before troubleshooting this, I recommend taking a backup of your site to avoid any sudden loss of data.

Try that and let us now how it goes.

Cheers,

Hello there,

I already shared a response on ticket #3840484. Kindly check it out to help us have seamless communication.

I appreciate your understanding.

Best Regards.