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  Public Ticket #3842574
Custom Thumbnail Image
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  • maraschommer started the conversation

    hello togehter,

    when I want to use the Custom Thumbnail Image in the Portfolio item, it does not work at all. Only the Featured Image ist shown in the frontend, why? Cann you please help me, because in this way I can't use the theme that I paid for.

    Greetings
    Markus

  •  3,106
    Andrew replied

    Hi there,

    Thank you for reaching out to us.

    You can add a custom image in the portfolio metabox settings, which can be found near the bottom of each portfolio item. Here's a screenshot of the same.2323193436.png

    Here's our guide on the same https://themenectar.com/docs/salient/salient-portfolio-plugin/#metabox-settings

    Try that and let us know how it goes.

    Cheers,

  • maraschommer replied

    Hello Andrew,

    thanks for your answer, but exactly this is the problem, that "custom thumbnail image" do not work at all. When I insert an image there, it is shown everywhere, why?

    Greetings Markus

  •  3,106
    Andrew replied

    Hi again,

    Thank you for getting back to us.

    Try adding a header image to the portfolio item and see if this resolves your issue.2009330519.png

    Try this and let us know how it goes.

    Cheers,

  • maraschommer replied

    Hello Andrew,


    thanks for your answer, but I must say after I tried it, it helps nothing...I use the demo "Layered Portfolio" and there it works, why?

    Greetings
    Markus

  •  3,106
    Andrew replied

    Hi Markus,

    Thank you for getting back to us.

    I'm not sure I understand your query. Could you please elaborate further?

    We look forward to your reply.

    Thanks,

  • maraschommer replied

    Hi Andrew,


    no Problem, the thing is, that I use this demo: https://themenectar.com/salient/portfolio-layered/

    At the homepage you can see theese animated big pictures as a preview for the Portfolio Item.
    You can change them in the Backend, when you go to the featured image, ok?

    At the end of the portfolio detail site (frontend), you can see 3 Preview Pictures for other Projects, yes? And these are the same as on the homepage and look very ugly in the Preview, because they are cropped.

    So, when I use the Custom Thumbnail Image, the result is, that this image is shown at the homepage and the Preview in the Detail site.

    In the backend, there is written this, but it does not work. "If you would like to have a separate thumbnail for your portfolio item, upload it here. If left blank, a cropped version of your featured image will be automatically used instead. The recommended dimensions are 600px by 403p"

    I hope you understand my problem now an can help me, because I can't use the theme when these Preview images look so bad.

    Greetings Markus


  •  9,118
    Tahir replied

    Hey Again,

    1 . Add the Images in the "Feature Image" Metabox and not Custom Thumbnail if you wish to use the Layered Portfolio .

    2 . Select the Image size you wish to display in the Post Loop Builder Settings here: 2265135605.png

    Best,

     


    ThemeNectar Support Team 

  • maraschommer replied

    Hi Tahir,

    thank you very much, that works. 

    Have a nice weekend,

    Markus

  • maraschommer replied

    Hello Tahir,

    could you please tell me, how to translate the word "View", which is shown, when I hoover over the Portfolio at the homepage? Thank you!

    Greetings,
    Markus

  •  2,023
    Judith replied

    Hello Markus,

    Thanks for writing back.

    You can translate using the Say What plugin with the help of this guide https://themenectar.com/docs/salient/translations/#translating

    I hope this proves helpful for you. If you have any more questions or run into any problems, please feel free to reach out.

    Best regards,