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  Public Ticket #3844710
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  •  19
    david berman started the conversation

    When customer checks out. Billing address is filled out. When press "place order"  goes back up and asks for address details. Order does not go through

    If i press add a different shipping address even if it is the same as the billing address the order is placed

    I have two card payment gateways it is the same for both.

  •  3,106
    Andrew replied

    Hi Devid,

    Thank you for getting back to us.

    To clarify, do you want to remove the billing addresses?

    We look forward to your reply.

    Thanks,

  •  19
    david berman replied

    Thanks for prompt response.

    Not at all. Structure is fine.

    I want the billing address to work when I press place order without Checking Shipping box. Currently cannot place order without checking Shipping address box.

    If press place order without Shipping address order is not placed and takes me back to  billing address to add address

    If I give you access will you be able to try it yourself. In Sandbox mode? 

    Same problem when using both payment gateways viz Walletdoc and Payfast.




  •  3,106
    Andrew replied

    Hi David,

    Thank you for getting back to us.

    Try following the steps in this article and let us know if this works for you https://aovup.com/woocommerce/remove-shipping-from-checkout/.

    I hope that helps.

    Cheers

  •  19
    david berman replied

    I dont want to remove the shipping option. I want both billing and shipping options. In some cases the addresses are not the same. I want shipping to default to billing address.

    I have checked this box but it is not working. 

  •  3,106
    Andrew replied

    Hi David,

    Thank you for getting back to us.

    You can change this in the WooCommerce > Settings > Shipping > Shipping Settings. Here's an screenshot and article to assist https://aovup.com/woocommerce/remove-shipping-from-checkout/#3_Click_the_Shipping_Optionsnbspnbsp.3295807130.png

    I hope that helps.

    Regards