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  Public Ticket #3845930
Error message when installing theme into Wordpress
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  • Sue Pepper started the conversation
    March 27, 2025 at 12:40am

    When I install the zipped folder/Salient theme into Wordpress I am getting this error message: 'Missing a temporary folder'.

  •  2,065
    Judith replied
    March 27, 2025 at 3:43am

    Hello Sue,

    Thanks for writing to us.

    Your PHP Settings are likely not correct. 

    You can verify your PHP configuration limits by installing a simple plugin called WordPress phpinfo http://wordpress.org/extend/plugins/wordpress-php-info/

    Recommended PHP configuration limits are as follows:

    • max_execution_time 60
    • memory_limit 256M
    • post_max_size 48M
    • upload_max_filesize 48M

    Please have your hosting provider fix this for you so it can be installed correctly. 

    Also check for server php errors using this guide: http://premium.wpmudev.org/blog/your-complete-guide-to-troubleshooting-wordpress/ . It would be best to contact the hosting provider and have them look into this as they are aware of the Server Configuration Details .

    Best