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  Public Ticket #390215
Share-Counter not counting
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Comments

  •  1
    Niklas started the conversation

    Hi! I'm using a plugin to directly post a link to facebook. It attaches some UTM-parameters to the url. Is the sharing-counter not counting my link because it attaches those GET-parameters? Do you know if I can change that behaviour or do I need to remove the parameters from the link to make it count for the post?

  •  8,849
    Tahir replied

    Hey,

    Please try turning off minification and check .

    Thanks


    ThemeNectar Support Team 

  •  1
    Niklas replied

    I did but don't think thats the problem. As I said I shared a link with attached GET-Parameters here:

    https://www.facebook.com/niklasmoellermedia/posts/792283984186591

    As you can see, there are some parameters attached to the link:

    ?utm_source=FB&utm_medium=Niklas+M%C3%B6ller+Media+Fanseite&utm_campaign=SNAP%2Bfrom%2BNiklas+M%C3%B6ller+Media+-+Fotografie+und+Webdesign+in+Aachen+und+der+Euregio

    Is that probably the reason that likes and shares are not counting for the post? If so, I think it's something you can't change because it's something facebook is doing that way!?

  •  1
    Niklas replied

    In my newest post, I removed the UTM-Parameters from the URL. The likes and shares are counting right now. Think I'll have to live without these parameters and it's a "problem" on facebook's side.