Hi, as a starting entrepreneur I inquired with a friend of mine to look at the options for creating a website, but somehow I don't get the downloads installed on my laptop. I find the process very complex and more really for web designers, not for a social worker like myself. I expected it to at least be a bit easier. In the European Union we generally have a right to cancel within 14days after purchase, ideally I would make use of this if possible.
That's unfortunate. We always provide refunds for anyone who requests. Once you fill out the form here, we'll be able to approve it from our end and it should be issued back to you from Envato within a couple of business days.
I understand you would want to cancel your subscription before we can do that, please let us know whether you are getting any errors when trying to download the zip file, that way we can be able to help you get started.
Hi, as a starting entrepreneur I inquired with a friend of mine to look at the options for creating a website, but somehow I don't get the downloads installed on my laptop. I find the process very complex and more really for web designers, not for a social worker like myself. I expected it to at least be a bit easier. In the European Union we generally have a right to cancel within 14days after purchase, ideally I would make use of this if possible.
kind regards and wishing you a very nice day:)
Ragnar
Hi Ragnar,
Thank you for reaching out to us.
That's unfortunate. We always provide refunds for anyone who requests. Once you fill out the form here, we'll be able to approve it from our end and it should be issued back to you from Envato within a couple of business days.
Thanks,
Hello Ragnar,
Thanks for writing to us.
I understand you would want to cancel your subscription before we can do that, please let us know whether you are getting any errors when trying to download the zip file, that way we can be able to help you get started.
I look forward to your response.
Hi Andrew, thank you for your fast reply! I submitted a request according how you mentioned. Kind regards, Ragnar
Hi Ragnar,
Thank you for getting back to us.
I will go ahead and escalate to the developer for further assistance.
Kind regards,