Worked on this a couple months back and had everything up and running. I went to create a new post (my first new post since the site revamp) and when I publish the post, the home page refuses to load. The post itself will load, but the homepage will not.
I also can't get the blog page to load now (the url referred to in the ticket). The menu loads in but everything else does not.
I assume they are the same issue so solving the blog page issue will also allow me to publish the new post I'd like to put up and have it not take down the home page.
If you need access to the post, let me know and I can publish it so you can see what's happening.
I have updated the theme and activated the new standalone plugin.
As of now, none of my images are loading in. I can see the menu and some of the text but none of the art or colors are coming through. I will be attempting to troubleshoot the issue for the next few hours. Please get back to me as soon as possible with a fix.
So I've tried deactivating the W3 Cache plugin as well as playing around with a few things on the home page.
I'm very hesitant to change any of the actual code as everything looked like it was working correctly before the update. I'm hoping there's a quick fix, but a search through the open tickets shows that a common answer given for many of the problems is to update and activate the standalone VC plugin.
I have tried deactivating all third party plugins and still have the same exact issue. When I activate ONLY the Salient VC plugin, then the VC code goes away but the images still do not load.
I will leave it in this state so you can look at it with out the plugins active and diagnose what is happening.
Header images are loading in on the About and Contact pages, but nothing else.
Upon refreshing the home page I occasionally get a glimpse of the images and content before it goes to the blank white you get now.
On the BLOG page, a little bit of the sidebar loads in, and the height of the page is as it might be with the content loading in, but you can't see anything. Scrolling over portions shows possible links within the browser, but nothing on the page.
It seems to be loading perfectly on my end. Please check your internet connection as it might be timing out. Also be sure to contact your hosting provider as your server might have been previously timing out.
Worked on this a couple months back and had everything up and running. I went to create a new post (my first new post since the site revamp) and when I publish the post, the home page refuses to load. The post itself will load, but the homepage will not.
I also can't get the blog page to load now (the url referred to in the ticket). The menu loads in but everything else does not.
I assume they are the same issue so solving the blog page issue will also allow me to publish the new post I'd like to put up and have it not take down the home page.
If you need access to the post, let me know and I can publish it so you can see what's happening.
Thanks!
- Travis
Hey,
ThemeNectar Support Team
I have updated the theme and activated the new standalone plugin.
As of now, none of my images are loading in. I can see the menu and some of the text but none of the art or colors are coming through. I will be attempting to troubleshoot the issue for the next few hours. Please get back to me as soon as possible with a fix.
Thanks,
- T
So I've tried deactivating the W3 Cache plugin as well as playing around with a few things on the home page.
I'm very hesitant to change any of the actual code as everything looked like it was working correctly before the update. I'm hoping there's a quick fix, but a search through the open tickets shows that a common answer given for many of the problems is to update and activate the standalone VC plugin.
What's my next step?
Hey,
Please try deactivating all third party plugins and activate them one by one as this could likely be caused by a conflict from a plugin .
Thanks
ThemeNectar Support Team
I have tried deactivating all third party plugins and still have the same exact issue. When I activate ONLY the Salient VC plugin, then the VC code goes away but the images still do not load.
I will leave it in this state so you can look at it with out the plugins active and diagnose what is happening.
-Travis
Header images are loading in on the About and Contact pages, but nothing else.
Upon refreshing the home page I occasionally get a glimpse of the images and content before it goes to the blank white you get now.
On the BLOG page, a little bit of the sidebar loads in, and the height of the page is as it might be with the content loading in, but you can't see anything. Scrolling over portions shows possible links within the browser, but nothing on the page.
Would really appreciate a reply with what needs to happen next.
- T
Hey,
See screenshot:
It seems to be loading perfectly on my end. Please check your internet connection as it might be timing out. Also be sure to contact your hosting provider as your server might have been previously timing out.
Thanks
ThemeNectar Support Team
I have attached a screenshot of what I see running the latest version of Chrome on a Macbook Pro.
I've tried restarting my browser and my system just to confirm that wasn't the issue.
That being said, when I test on my tablet (Ipad 2) using chrome, it seems to load okay.
What might be causing the browser issue?
- Travis
Try doing a hard refresh in the browser. See url: http://dotjay.co.uk/2007/05/hard-refresh-firefox-mac
Thanks
ThemeNectar Support Team