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  Public Ticket #4103791
Save button - no response
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  • Hisslink started the conversation

    When I use the backend editor, the update-button does not work. There is no response. I have tried de-activating all the other plugins, but it seems to be related to Salient WPBakery Page Builder.

  •  9,366
    Tahir replied

    Hey Hisslink ,

    Thanks for reaching out! .

    Please update to the Latest Salient Theme Version.

    The current version of the theme is v17.3.0 (6/13/25) and the current version of the page builder is v8.4.1 . Salient versions older than v11 won't be compatible with WordPress 5.5.

    Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods

    To get a list of Bug Fixes and new Feature addons in the Latest Theme updates view change log here http://themenectar.com/changelogs/salient.html .

    Best.

     

    Best,

     


     Salient Support Team 


  •  3,253
    Andrew replied

    Hi again,

    Thank you for getting back to us.

    You will need to update your theme to the latest version. Here's the documentation on the available methods for updating Salient: http://themenectar.com/docs/salient/updating-salient/#methods.

    To get a list of Bug Fixes and new Feature add-ons in the Latest Theme updates, view the change log here http://themenectar.com/changelogs/salient.html.

    Try that and let us know how it goes.

    Cheers,

  • Hisslink replied

    Thats for your reply. Unfortunately this didn't help and now the "edit" icons also don't respond anymore.

  •  339
    Noah replied

    Hi there,

    Thank you for the feedback.

    Just to clarify, are the Salient theme and its associated plugins updated to their latest versions?

    Thanks again,

    Salient Theme Support

  • Hisslink replied

    I think so. I don't see any updates available.

    Attached files:  Schermafbeelding 2025-07-04 111807.png

  •  339
    Noah replied

    Hi Hisslink,

    Thank you for the update and your patience.

    Please ensure that all caches are thoroughly cleared, as cached files can sometimes prevent JavaScript from executing correctly, which may cause buttons like Update or Edit to become unresponsive.

    Additionally, check your browser’s developer console while clicking the Update or Edit buttons. Any JavaScript errors shown there can indicate conflicts or missing files that might be causing the issue. Identifying these errors will help determine whether a plugin or theme script is interfering with Salient’s functionality.

    If you find any errors, or if the issue persists after clearing caches, please try conducting a plugin conflict test using the Health Check & Troubleshooting plugin.

    Kindly try these steps and share any console errors or results with us for further assistance.

    Thanks again,

    Salient Theme Support