To assist you further, could you kindly create a temporary admin user for us so we can review the issue directly? You may use any email address when setting up the account, as we do not have a designated support email. Please ensure the login credentials are working before sharing them with us. This will help us investigate more efficiently.
Could you try deactivating the Optimization plugins to confirm if it is caused by it. Also are you able to recall after which step this issue occured ? .
I’ve already disabled the LiteSpeed cache, but it doesn’t seem to work. It was fine before, but ever since I upgraded to 17.3.1, this issue seems to have appeared.
Thanks for the additional information about the new update causing this.
Try the quickfix below and let us know.
Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any changes, make sure there is no red cross in the Custom CSS Box as any syntax error would cause all CSS under that line of code to not show up on the Frontend):
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
I've narrowed it down to a conflict with Polylang. This doesn't appear to be a new issue introduced by the Salient update, but rather a longstanding incompatibility. I've added the necessary fix to your setup and will include it in the next release
Header Menu cannot shows correctly.
Attached files: 截圖 2025-07-30 下午2.53.28.png
截圖 2025-07-30 下午2.53.32.png
截圖 2025-07-30 下午2.53.38.png
Hey Again,
Thanks for reaching out! .
Could you elaborate a bit more so we can respond accurately ?
Best,
Salient Support Team
It was supposed to look like this, but now all the header menu dropdowns have turned white.
Attached files: 截圖 2025-07-30 下午3.00.41.png
Thanks for the screenshot.
Try adjusting the Optimization plugin settings in this Article http://themenectar.com/docs/salient/performance-optimization-guide/ and check if that makes a difference.
Best
Salient Support Team
Hi, I am using litespeed cache, is there any tutorial or me to change the setting ?
Try adjusting the CSS optimization settings and check if that make a difference. Turn off the Combine CSS feature if its active .
Thanks
Salient Support Team
Hi, Combine CSS feature is deactivated.
To assist you further, could you kindly create a temporary admin user for us so we can review the issue directly? You may use any email address when setting up the account, as we do not have a designated support email. Please ensure the login credentials are working before sharing them with us. This will help us investigate more efficiently.
Salient Support Team
Could you try deactivating the Optimization plugins to confirm if it is caused by it. Also are you able to recall after which step this issue occured ? .
Thanks
Salient Support Team
I’ve already disabled the LiteSpeed cache, but it doesn’t seem to work. It was fine before, but ever since I upgraded to 17.3.1, this issue seems to have appeared.
Thanks for the additional information about the new update causing this.
Try the quickfix below and let us know.
Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any changes, make sure there is no red cross in the Custom CSS Box as any syntax error would cause all CSS under that line of code to not show up on the Frontend):
Thanks
Salient Support Team
Hi, I try the quickfix below, but the issue still persists.
Attached files: 截圖 2025-07-30 下午5.17.53.png
I can still view the caching plugin to be active. Could you turn it off temporarily so we can rule out caching issues.
Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .
Thanks
Salient Support Team
Hi, I deactivated the plugin, but the problems still persists.
I remove the plugin already, the menu can't shows normally
Please adjust the css to change the color as needed.
Also escalating this to the developer to check if this is a known issue.
Thanks
Salient Support Team
Thank you for helping, I change the color but the problem is the icon and the image doesn’t work
Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Thanks
Salient Support Team
Hey qspprotoolsmall,
I've narrowed it down to a conflict with Polylang. This doesn't appear to be a new issue introduced by the Salient update, but rather a longstanding incompatibility. I've added the necessary fix to your setup and will include it in the next release
Kind regards