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  Public Ticket #4244776
Header Munu
Closed

Comments

  • qspprotoolsmall started the conversation

    Header Menu cannot shows correctly.

    Attached files:  截圖 2025-07-30 下午2.53.28.png
      截圖 2025-07-30 下午2.53.32.png
      截圖 2025-07-30 下午2.53.38.png

  •  9,431
    Tahir replied

    Hey Again,

    Thanks for reaching out! .

    Could you elaborate a bit more so we can respond accurately ?

    Best,

     


     Salient Support Team 


  • qspprotoolsmall replied

    It was supposed to look like this, but now all the header menu dropdowns have turned white.

    Attached files:  截圖 2025-07-30 下午3.00.41.png

  •  9,431
    Tahir replied

    Thanks for the screenshot.

    Try adjusting the Optimization plugin settings in this Article http://themenectar.com/docs/salient/performance-optimization-guide/ and check if that makes a difference. 

    Best 


     Salient Support Team 


  • qspprotoolsmall replied

    Hi, I am using litespeed cache, is there any tutorial or me to change the setting ?

  •  9,431
    Tahir replied

    Try adjusting the CSS optimization settings and check if that make a difference. Turn off the Combine CSS feature if its active . 

    Thanks 


     Salient Support Team 


  • qspprotoolsmall replied

    Hi, Combine CSS feature is deactivated.

  •  9,431
    Tahir replied

    To assist you further, could you kindly create a temporary admin user for us so we can review the issue directly? You may use any email address when setting up the account, as we do not have a designated support email. Please ensure the login credentials are working before sharing them with us. This will help us investigate more efficiently.


     Salient Support Team 


  •   qspprotoolsmall replied privately
  •  9,431
    Tahir replied

    Could you try deactivating the Optimization plugins to confirm if it is caused by it. Also are you able to recall after which step this issue occured ? .

    Thanks 


     Salient Support Team 


  • qspprotoolsmall replied

    I’ve already disabled the LiteSpeed cache, but it doesn’t seem to work. It was fine before, but ever since I upgraded to 17.3.1, this issue seems to have appeared.

  •  9,431
    Tahir replied

    Thanks for the additional information about the new update causing this. 

    Try the quickfix below and let us know. 

    Add this into the Custom CSS box in your Salient Theme Options panel (We write all Custom CSS in the Live Browser to ensure accuracy. If you cannot see any changes, make sure there is no red cross in the Custom CSS Box as any syntax error would cause all CSS under that line of code to not show up on the Frontend):

    #mobile-menu .nectar-ext-menu-item .title, #slide-out-widget-area .nectar-ext-menu-item:not(.style-img-above-text) .title, .nectar-ext-menu-item:not(.style-img-above-text) .menu-title-text, .nectar-ext-menu-item:not(.style-img-above-text) .menu-item-desc, .nectar-ext-menu-item:not(.style-img-above-text) i:before, .nectar-ext-menu-item:not(.style-img-above-text) .svg-icon {
        color: #aaa !important;
    }

    Thanks


     Salient Support Team 


  • qspprotoolsmall replied

    Hi, I try the quickfix below, but the issue still persists.

    Attached files:  截圖 2025-07-30 下午5.17.53.png

  •  9,431
    Tahir replied

    I can still view the caching plugin to be active. Could you turn it off temporarily so we can rule out caching issues. 

    Please clear your cache using this guide: https://themenectar.ticksy.com/article/6226/ .

    1. If you are using WP Rocket use this guide :  https://docs.wp-rocket.me/article/108-render-blocking-javascript-and-css-pagespeed#critical-path-css .
    2. For Woocommerce caching issues see: https://docs.woocommerce.com/document/configuring-caching-plugins/ .

    Thanks 


     Salient Support Team 


  • qspprotoolsmall replied

    Hi, I deactivated the plugin, but the problems still persists.

  • qspprotoolsmall replied

    I remove the plugin already, the menu can't shows normally

  •  9,431
    Tahir replied

    Please adjust the css to change the color as needed. 

    Also escalating this to the developer to check if this is a known issue. 

    Thanks 


     Salient Support Team 


  • qspprotoolsmall replied

    Thank you for helping, I change the color but the problem is the icon and the image doesn’t work 

  •  9,431
    Tahir replied

    Could you try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

    Thanks 


     Salient Support Team 


  •  1,132
    ThemeNectar replied

    Hey qspprotoolsmall,

    I've narrowed it down to a conflict with Polylang. This doesn't appear to be a new issue introduced by the Salient update, but rather a longstanding incompatibility. I've added the necessary fix to your setup and will include it in the next release

    Kind regards