Okay
  Public Ticket #4311068
images no longer showing
Open

Comments

  •  3
    DanielleSMT started the conversation
    12 hours ago

    None of the Page Header images or Background images aree showing since the upgrade

    screenshot 2025-08-03 at 11.13.20 is how the page (showing background images) used to look.

    screenshot 2025-08-11 at 4.23.13 is how the same page looks now.

    The above are background images but the actual Page Header images no longer show as well.

    screenshot 2025-08-11 4.25.38 show the page header as it is now.

    screenshot 2025-08-11 4.26.32 shows the page header image that used to show up.

    Attached files:  Screenshot 2025-08-03 at 11.13.20 PM.png
      Screenshot 2025-08-11 at 4.23.13 PM.png
      Screenshot 2025-08-11 at 4.25.38 PM.png
      Screenshot 2025-08-11 at 4.26.32 PM.png

  •  354
    Pat replied
    7 hours ago

    Hi Danielle,

    Great to have you back.

    It appears the issue is caused by lazy loading in your W3 Total Cache plugin. Please try disabling it, then clear all caches and test again.

    Let us know how it goes afterwards.

     

    Best wishes,

    Salient Theme Support

  •  3
    DanielleSMT replied
    6 hours ago

    Pat, that worked! I truly appreciate the quick responses. Thank you!

  •  354
    Pat replied
    6 hours ago

    Hi Danielle,

    Glad to hear the issue has been resolved.

    Thank you for your cooperation.

    Feel free to reach out anytime if you need further assistance.

     

    Best wishes,

    Salient Theme Support