To assist you further, could you kindly create a temporary admin user for us so we can review the issue directly? You may use any email address when setting up the account, as we do not have a designated support email. Please ensure the login credentials are working before sharing them with us. This will help us investigate more efficiently.
Hello!
on this page i've tried to put some instagram videos but it doesn't read. (ID de lecture : qzUqoyG__uv6DGVP)
Also, i've tried with a youtube short and a video on vimeo but still not working
Is there some possibility to read those videos?
Hi there,
Thank you for contacting us.
Just for clarity - are they working on any device?
You can also ensure that they are as per the guide: https://themenectar.com/docs/salient/page-builder-row/#video-background
I'll be waiting for your response.
Best wishes,
Salient Theme Support
Hello Pat!
The link work if you paste it in your browser
But when i try to post it in the video lightbox it doesn't read(see attachment)
Attached files: aide vidéo insta.png
Hi Decybel,
Thanks for the clarification.
To assist you further, could you kindly create a temporary admin user for us so we can review the issue directly? You may use any email address when setting up the account, as we do not have a designated support email. Please ensure the login credentials are working before sharing them with us. This will help us investigate more efficiently.
Kind regards,
Salient Theme Support
Hi Decybel,
You can either share the login details you currently use or create a temporary user for us.
If you prefer, you may also share access securely using a plugin such as Controlled Admin Access.
Kind regards,
Salient Theme Support
Hi Again,
Thanks for reaching out! .
You need to use full url and not the short one: https://www.youtube.com/watch?v=bR8ouA149WI
Best,
Salient Support Team
So simple, thank you so much Tahir!
I thought i would find but i do not, where do you find the full url for this video for example?
Thank you!Hi Again,
If you click "Watch on Youtube" you can then find the full url in the browser address bar: https://www.youtube.com/watch?v=SL-i-_t_-xw
Best,
Salient Support Team
Works perfectly <3
does it work for instagram videos?
i try to do the same but without success
No, only Youtube and Vimeo are supported for now.
Best
Salient Support Team
Thanks for the information :)